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Most Helpful Customer Reviews
5 of 5 people found the following review helpful:
4.0 out of 5 stars
Excellent for staff training,
By Connie (Santa Barbara, CA USA) - See all my reviews
This review is from: Multicultural Customer Service (Paperback)
We used this book last year for training our staff and we are looking forward to using it again. If you are in the service industry this book is a must for you. The authors used clear, diverse and practical examples of how to better a serve a diverse clientele. The workbook style made the topics approachable and simple. My staff really enjoyed what they learned and I found that they put the information to use.I liked the diversity of cultural examples in the workbook; it was not just from one or two cultures. We did some fun role playing with book during our staff training. I highly recommend this book to any business seeking to be more in tune and ready to serve all their customers and even expand their customer base.
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Inside This Book
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First Sentence:
Tanisha, a cashier in a department store, assisted a shopper by taking time to answer questions and make suggestions on a clothing item. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
serving multicultural customers, multicultural customer service, check your assumptions, customer service providers, outstanding customer service, good customer service, international customers Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Action Steps, First Interstate, Cast Members, Middle East New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Tanisha, a cashier in a department store, assisted a shopper by taking time to answer questions and make suggestions on a clothing item. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
serving multicultural customers, multicultural customer service, check your assumptions, customer service providers, outstanding customer service, good customer service, international customers Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Action Steps, First Interstate, Cast Members, Middle East New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 12
books:
See all 12 books this book cites
3
books
cite this book:
- Effective Teamwork: Practical Lessons from Organizational Research (Psychology of Work and Organizations) by Michael A. West in Back Matter
- Transcultural Leadership: Empowering the Diverse Workforce (Managing Cultural Differences) by George F. Simons D.Min in Back Matter
- Performance Management (Business Success) by Andrew E. Schwartz in Back Matter
- Service America!: Doing Business in the New Economy by Karl Albrecht in Back Matter
- Powerful Presentation Skills by Elmon E. Yoder in Back Matter
See all 12 books this book cites
- Ouch! That Stereotype Hurts... Communicating Respectfully in a Diverse World by Leslie C. Aguilar in Back Matter
- The Complete Guide to Tips & Gratuities: A Guide for Employees Who Earn Tips & Employers Who Manage Tipped Employees and Their Accountants by Sharon Fullen on page 121
- Managing Diversity: A Complete Desk Reference and Planning Guide, Revised Edition by Lee Gardenswartz on page 513
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