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5 of 5 people found the following review helpful:
4.0 out of 5 stars
Excellent for staff training,
By Connie (Santa Barbara, CA USA) - See all my reviews
This review is from: Multicultural Customer Service (Paperback)
We used this book last year for training our staff and we are looking forward to using it again. If you are in the service industry this book is a must for you. The authors used clear, diverse and practical examples of how to better a serve a diverse clientele. The workbook style made the topics approachable and simple. My staff really enjoyed what they learned and I found that they put the information to use.I liked the diversity of cultural examples in the workbook; it was not just from one or two cultures. We did some fun role playing with book during our staff training. I highly recommend this book to any business seeking to be more in tune and ready to serve all their customers and even expand their customer base. |
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Multicultural Customer Service by Leslie Aguilar (Paperback - September 1, 1995)
Used & New from: $0.01
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