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Dye Problem - Beware!
on September 10, 2008
I ordered this product for my in-laws to put under a booster seat they purchased for my son for when he visits. When they opened the seat protector, the black dye from top layer had bled onto the beige backing which is to be placed against the car's upholstery. We sent digital pictures of the problem directly to Munchkin's customer service dept. The problem was very easily visible in the photos but they requested that we return it so their Product Development Dept. could view the defect. Being a good citizen, I sent the seat protector back immedaitely and asked them to reimburse me for the postage. I got an e-mail from the customer service rep. telling me it's their policy not to issue a refund but, instead, they would send me an age appropriate toy for my child. The cheapest shipping had been more than half the price of the product. I couldn't believe it! After a few more e-mails eventually the customer service representative said a reimbursement for me had been approved by her supervisor but that was almost 3 weeks ago and I haven't received it.
After about 2 weeks, my in-laws finally received a replacement protector that had the EXACT SAME PROBLEM!!!! The customer service rep. assured us that the product had been inspected by their warehouse. The whole situation has honestly been a complete mess.
Please be aware of this problem and think twice about ordering this product espcially if you have light colored covering on your rear seats.