Taking administrators, mayors, city council members and citizen groups beyond the development of performance measures for United States city government operations, this book will prepare them for the initial stages for actual performance assessment. David NAmmons presents relevant national standards developed by professional associations, and actual performance targets and performance results from a sample of city governments. The book will contribute to the design of practical performance measurement systems, the improvement of systems and the establishment of performance standards.
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Editorial Reviews
Review
"For officials who would like to benchmark their government’s performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided."
(GOVERNMENT FINANCE REVIEW )"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often."
(Sylvester Murray ) --This text refers to an alternate Hardcover edition.
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First Sentence:
"How'm I doin'?" was the trademark question of Ed Koch, mayor of New York City during the 1980s. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
undesignated fund balance, fire incidence rates, water quality complaints, fire department profile, meter reading accuracy, library data service, municipal benchmarks, malfunctioning traffic signals, net operating expenditures, curb miles, sign permit applications, public library standards, fire code inspections, projected norm, average review time, agenda packets, fire emergency calls, performance measurement project, general fund balance, net operating revenues, traffic control signs, park acreage, aerial apparatus, prompt preparation, prompt issuance Key Phrases - Capitalized Phrases (CAPs): (learn more)
Palo Alto, San Antonio, College Station, Corpus Christi, New York, North Carolina, Oklahoma City, San Jose, Overland Park, San Diego, San Clemente, Ann Arbor, Fort Collins, Kansas City, Santa Ana, Oak Ridge, High Point, Little Rock, National Fire Protection Association, Chapel Hill, Fort Worth, United States, Grand Prairie, Long Beach, Boca Raton New!
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
"How'm I doin'?" was the trademark question of Ed Koch, mayor of New York City during the 1980s. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
undesignated fund balance, fire incidence rates, water quality complaints, fire department profile, meter reading accuracy, library data service, municipal benchmarks, malfunctioning traffic signals, net operating expenditures, curb miles, sign permit applications, public library standards, fire code inspections, projected norm, average review time, agenda packets, fire emergency calls, performance measurement project, general fund balance, net operating revenues, traffic control signs, park acreage, aerial apparatus, prompt preparation, prompt issuance Key Phrases - Capitalized Phrases (CAPs): (learn more)
Palo Alto, San Antonio, College Station, Corpus Christi, New York, North Carolina, Oklahoma City, San Jose, Overland Park, San Diego, San Clemente, Ann Arbor, Fort Collins, Kansas City, Santa Ana, Oak Ridge, High Point, Little Rock, National Fire Protection Association, Chapel Hill, Fort Worth, United States, Grand Prairie, Long Beach, Boca Raton New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 24
books:
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6
books
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- Public Libraries in the United States (E.D. Tabs) by National Center for Education Statistics on 4 pages
- Fire Protection Handbook (National Fire Protection Association//Fire Protection Handbook) 2 vol. set by Arthur E. Cote on 4 pages
- Recreation, Park and Open Space Standards and Guidelines by Roger A. Lancaster on page 256, and page 260
- Public Administration by Herbert A. Simon on page 17, and Back Matter
- Performance Appraisal (Super) by National Examing Board for Supervisory Management on page 12
See all 24 books this book cites
- Tools for Innovators: Creative Strategies for Strengthening Public Sector Organizations (Jossey-Bass Nonprofit and Public Management Series) by Steve Cohen in Back Matter
- Outsourcing State and Local Government Services: Decision-Making Strategies and Management Methods by John A. O'Looney in Back Matter
- Benchmarking in der Gesundheitsversorgung. by Olaf Bornemeier in Back Matter
- Financial Policies: Design and Implementation (GFOA Budgeting Series) by Shayne Kavanagh and Wright Anderson Williams on page 40
- Implementing Performance Measurement in Government: Illustrations and Resources by Joni L. Leithe in Back Matter
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