Most helpful critical review
11 of 16 people found the following review helpful
DONT DO BUSINESS WITH MUSHKIN!
on March 12, 2014
I've had to RMA these drive(s) twice now. I provided proof of purchase, and my information on the 1st RMA. Yet, Mushkin wants proof of purchase again, even though, they already have my information, I know this because one of their employees mistakenly verified my old address over the phone. They do this is so they don't have to RMA your products, had you not kept your receipt. Luckily, I bought through Newegg.com, and they keep extensive records and provide stellar service.
Upon my 2nd RMA with Mushkin, they sent my drive(s) to the wrong address. They made no attempt to contact me, or let me know what had happened. So, two weeks later. When I could actually get someone to return my emails and phone calls. They agreed to upgrade my drive(s). They offered to pay shipping, and overnight my drives due to them making the mistake.
Three days later, no drives, no call from Mushkin. I called to ask what was going on and I spoke to an incredibly rude, terse, and outright ghetto individual by the name of Briana Wallace. Briana very snidely assured me that they never agreed to upgrade my drives, and that their was nothing in their notes to reflect an upgrade. Briana also informed me that they had overnighted my drives three days ago, but they’re not going to arrive for another two days. So, a total of 5 days.
I've asked to have a manager call me post haste, currently pending, and patiently awaiting his/her phone call. I seriously doubt, I’ll get a call from a manager if I get a call at all.
This company is totally unscrupulous, they count on you loosing your receipts, so they don't have to honor their warranty process. They don't return your phone calls and emails within a timely manner. Their employees are very rude and combative. They'll outright lie to you, so make so you record all of your emails and, if possible, your phone calls with them.
If I could give anyone any advice at all; DONT DO BUSINESS WITH MUSHKIN!