| Brand Name: | Mustek |
| Brand Name: | Mustek |
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Most Helpful Customer Reviews
18 of 18 people found the following review helpful:
1.0 out of 5 stars
90 Warranty is a Joke,
This review is from: Mustek MP100 10-Inch Portable DVD Player (Electronics)
This player did everything we wanted it to until it broke. After about 2.5 months of use, it started hanging while watching DVDs. We notified Mustek and tried their suggested fix (wiggle the lens). When the fix didn't work and we wanted to return the player for a replacement (about 2 weeks after first informing them of the problem), they informed us that the 90 day warranty had expired, despite us informing them of the problem (in writing) before the end of the warranty period. We've since been getting the run around from them.
I would not purchase another Mustek DVD player.
7 of 7 people found the following review helpful:
1.0 out of 5 stars
Don't buy - it will not last more than 90 days,
By L.A.O. (McKinney, TX) - See all my reviews
This review is from: Mustek MP100 10-Inch Portable DVD Player (Electronics)
For the first three months, the portable DVD player worked good. On the fourth month in the car, while hanging in it's headrest bag, the player would stop and a white screen apprears and movie doesn't re-start unless the power was shut off/turned on. It would re-play, but if a slight bump from road happens, it stops. Then at home, if the screen was slightly re-positioned, it would stop. When I called Mustek, the customer service was lousy, all he could say was these only had a 90 day warranty, and could not offer a repair suggestion. Luckily I opted for a extended warranty when I bought it from Office Depot, and the customer service person said this was a common problem with this system (ribbon defect from monitor to case), and he would send me a store credit card to buy something else, as he didn't know of a repair solution. So, now I will search again for a DVD player that has better quality.
9 of 10 people found the following review helpful:
1.0 out of 5 stars
Broke within 90 days,
By
This review is from: Mustek MP100 10-Inch Portable DVD Player (Electronics)
It's too bad these other reviews weren't up before I purchased this item. It's clear why they have a mere 90-day warranty...because this product lasts just shy of that! Ours broke (DVD wouldn't mount) after just a few uses. In spite of numerous attempts to reach Mustek, we were ultimately ignored. I have yet to find a portable DVD player that is really great. I am going to buy my son a video iPod for travel instead.
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