Top critical review
22 people found this helpful
on December 14, 2013
I always feel like I'm writing to nobody, but here goes.
I had read the reviews of this product, which inspired me to buy it. I'm not very experienced with setting up a telescope, but it seems pretty easy to do from what I had read. Wrong. Firstly, the 'manual' it comes with gives little step by step instruction and even less information about using for the first time. It basically assumes that you have some experience with astronomy and using a telescope.
I set it up properly, but can't seem to get get anything out of the main lens. The finder lens is fine, but there is nothing about using the main lens, or the other power lenses it comes with. The manual itself has no contact information or troubleshooting from the company. After looking up 'My First Lab', I found that they make this telescope exclusively for Amazon. I called the company in VA, but the woman said that no one was there to help me out. She also took my information, saying someone would either e mail or call me back. No one did.
I contacted Amazon customer support, only to find out the exact same information. They said they would be more than happy to replace the telescope, and I did this, expecting that maybe the packaging would be a bit different and I would get a better manual the next time. This was not the case, as I got the exact same thing again. So I set it up and then attempted to look through the main lens. Same thing.
I called Amazon yesterday, only to have the exact same scenario play out. As I explained to the representative I spoke to, it does not seem to be a problem with the product itself. For me, it's more of a support issue with the manufacturer. I think the facility in VA is just a shipping warehouse, the actual company is in China. No one to give technical support.
So here I am with a pretty telescope I have no idea how to use. I'm at the cusp of returning it again for a full refund, as it does not seem I will get much support during this busy holiday season. My advice for those reading this review - unless you know what you are doing, stay away from this one.