Most helpful critical review
27 of 32 people found the following review helpful
Terrible on Windows 8
on February 26, 2013
I recently purchased a Dell XPS12 convertable ultrabook running Windows 8. Because Dell wanted upwards of $350 to upgrade from a 128GB Msata SSD to a 256GB model, I instead ordered a 256GB Crucial MSATA SSD from Amazon, and this enclosure adapter along with it, so that I could still use the old 128GB SSD included with the laptop.
This enclosure did not work on Windows 8 via USB3 more or less from the Get Go. Installing the drive into the enclosure was simple, and the package included everything that I would need to get going(screws, cable, it even included a mini phillips screwdriver. I was impressed!).
After plugging it into one of the USB3 ports on my XPS12, the drive immediately powered up and presented itself to Windows. I formatted it to clear the old data and started to copy of a 3gb .ISO file to the drive to test performance. Write performance was excellent, however about 1 minute into the copy the drive disconnected itself from Windows. Unplugging the drive and plugging it back in would not fix the issue, the drive was now dead to the Operating System. Rebooting and then plugging the drive in worked, I began the file copy again, and once again it died partway through.
As another test I just plugged the drive in and let it sit idle for awhile. After about five minutes, it disappeared from windows again, requiring a reboot.
I also tested the drive on USB3 in two other computers running windows 8: an HP Elitebook, and my Gateway Desktop, all with the same results.
Finally, on a hunch I plugged the enclosure into a USB2 port and was able to leave it powered on and functioning for several hours without interruption.
Now, I do not normally write product reviews but in this case I'm making an exception. I hit the manufacturers website for this device and found no support information. No phone number, no email address, no FAQ, nothing. Working in IT, I consulted Google and found that some USB3 devices have issues with the native Windows 8 USB3 driver, so I worked to roll back my driver version to the Windows 7 USB3 driver from my USB3 card manufacturer, but had the same results with this enclosure(though other USB3 devices were working just fine, including a different drive).
I was left with no recourse but to return the enclosure and write this review. because MyDigitalSSD has now sent me three requests to write a product review. Well, I'm sorry to say that your hardware did not work. I really wish it had.