I ordered one of these from Amazon on and spent a good deal of time the first night on the phone with Asus tech support trying to get everything working smoothly before I installed all my software. I paid for overnight shipping since I needed it for work (photo editing and a bit of video editing).
It arrived nicely packed and other than a few software glitches (that Asus was able to help with) it seemed great. The small problems I had were all corrected with some easy help from Asus and the machine is now running perfectly - I did have to uninstall a few drivers and then reinstall them but that was very easy (I'm not a computer engineer, so the tech support was a huge help).
I've owned 5 or 6 laptops in the past 10 years and this is by far the best in every way...I don't just mean it's faster and more advanced; I expected that since computers get better all the time. But the build quality is so much better than the Toshiba and HP and Dell computers I had and the value on a dollar for dollar basis is by far the best - I paid a LOT more for a couple of the other machines I had and they felt like toys compared to this.
I was surprised reading some of the other reviews - (even though every single review so far has given the machine 5 stars)....one said it was "cheap" because it didn't have a metal bottom - while I suppose it's likely that it is less expensive to manufacture the laptop with an all plastic case, there are all kinds and qualities of plastic just as there are with metals. The top has an aluminum cover but I'd be very surprised if it isn't just a thin cover over a plastic casing. The aluminum may look nicer, but I don't know that it makes the case any "better" - good plastics are very strong and cheap metals can be very brittle and dent easily. Almost all of today's modern handguns use plastic frames so obviously they are extremely strong - my guess is that Asus used a good quality plastic in the construction of this laptop. But I guess only time will tell....my most recent laptop (before this Asus) is a Toshiba with what seemed to be very solid metal hinges for the screen, but one of them broke and before I could get it repaired, it led to exposed wires and ultimately to a short circuit - which caused some smoke and a blank screen. Just having an estimate would have cost me more than the machine is worth, so I just removed the hard drive and am in the process of transferring any data I want saved to another external drive. So looks can be deceiving and really anything made or designed by humans can (and eventually will) fail. It did last for around 5 years, so I got my money's worth - but it in no way had the quality feel of this Asus.
Other comments I found to be questionable (from my perspective) were about the keyboard "flex" - I don't find that at all - it will flex, but only under a lot of intentional pressure. I really have to TRY and press way harder than I ever would in normal or even hard use to get any visible degree of flex at all.
One person said his or her battery only lasted one hour. This laptop has a power selection button (hardware) with four different settings - that is separate from the normal Microsoft "Windows Mobility" setting (although it may use the same software and just add a fourth mode to the three that Microsoft includes) - but having a hardware button makes it fast and easy to change modes and I have to think it's more effective since when the laptop is not plugged in and you set it for the "power saving" mode it switches the wallpaper to what I imagine is a less demanding graphic...(plugged in it keeps the same wallpaper in the "power saving" mode).
The same button that toggles between battery modes will also start the computer up (if it's completely off) in some kind of Linux OS - so if you need to just check email or do something that doesn't require loading Windows, it will start in about 5 seconds. It isn't something I've used other than to see what it's about - it obviously doesn't have a video driver and the graphics look pretty weird, but I guess it's a useful feature if you are in a hurry to do something quickly and don't need to open Windows.
While that one person said they only got one hour using the battery, I have to believe it's a defective battery and would be covered under warranty. I have found that just using the laptop for surfing the net and using MS Word, I get about 3 hours using the highest power setting and 5 hours using the "power saving" mode - (I could probably get a bit more but I plug it in when I get the message telling me that I'm down to 10% of the battery's capacity). I only ran it down to zero once - and that was accidentally when I didn't realize the plug came loose and I had turned on the "defrag" utility thinking it was plugged in.
The transformer is a bit large, but it was a gross exaggeration to say it's almost as large as the laptop itself...it is bigger than average and not something I would want to carry around regularly, but I really bought this computer to be more of a desktop replacement that I can also take with me as a photographer to use for "tethered shooting" - and for that purpose this laptop is just perfect - especially with its full 1080 HD screen.
I called Amazon because I was confused comparing it to some similar models - it seemed that two or three of them were a bit more expensive yet had less or lower grade features (1GB of video RAM compared to this one's 2GB ..another had a 5400 rpm HDD and another had a lower resolution screen) - I talked with three different Amazon reps and none of them could see anything I didn't see - they all agreed that this machine (for whatever reason) had more going for it at a lower price...with no explanation other than "it sometimes happens on Amazon".
As for comments about the "bloatware" - yes it has some, but really not much - it's easy to remove anything you don't want (for me it was the er version of Office 2010 - I have the full Office 2007 and I'm pretty sure I HAD to remove the trial of 2010 to install 2007. Some of the things I removed I didn't understand and ended up reinstalling (like the audio software for the B&O speakers, etc.) - all easily retrieved from the Asus website.
I did what I do with all my computers - I went to msconfig and disabled EVERYTHING from the start-up tab...so now the computer boots up faster and using the task manager I see that it starts with 75 processes running instead of 110 (or something like that). As I become more familiar with the Asus software, I see that a lot of what I thought was "bloatware" really isn't - it's just software that works with the Asus features I am not familiar with.
Overall I can't think of any "cons" - the full HD matte finished screen is beautiful - I guess if it were possible to fit everything into a smaller case and have an edge to edge screen without the sort of wide (and glossy) bezel around the screen, that would be nice, but I have the feeling that there's just too much to fit into a smaller casing. (The glossy bezel DOES show fingerprints and that is one legitimate complaint - but not that big a deal).
A backlit keyboard would be nice, but again, at the price of this laptop, it's an amazing bargain and it can't have everything (for those handy with a soldering iron, I've read that it's not that hard to install a backlit keyboard - but it's a project that is over my head - I wouldn't want to destroy the laptop for something like that and certainly it would void the warranty).
I was actually ready to buy the N53sm-es71 and when I went to buy it the next day it was out of stock....that turned out to be a lucky break for me since they posted a small box saying "a newer version is available' and it was the es72...same price but I think the older (es71) had either a slower (5400 rpm) HDD or maybe 1 GB of video RAM (it's no longer showing on Amazon, so I can't be sure - I just remember that the es72 was a step up in some way).
As for it not having a blue-ray player - as someone said, it's less expensive to add one than to buy an Asus with the same specs as this except with a blue-ray optical drive. But since my son pays for some service where he can download HD movies and TV shows, I can play full 1080 HD stuff without the blue-ray player and I have the feeling that with the price of flashdrives coming down so fast and so dramatically (same with hard disk drives) - that DVD and Blue-Ray disks will soon be like music CD's - they have pretty much been replaced with MP3 players and I can't imagine that even places like Blockbuster will not soon go to file downloading (like Netflix does) rather than renting disks - so not having a blue-ray player is a non-issue to me....this has both a VGA out and an HDMI out - and that's all I would ever need -
Like another reviewer I went to the Dell website and got the same results - a Dell with the same specs would have been over $1500 - more than a 50% increase in price over this Asus..
This seems to be the undisputed champ when it comes to "bang for the buck" -
This laptop (as was said) isn't "perfect" - but what is? If I were a student and needed a light notebook to carry around all day and a battery that would last for 10 hours, this wouldn't be the laptop I would buy. But for my purposes, it's an ideal "desktop replacement" and it handles Photoshop CS5 as easily as my son's "super duper" desktop gaming machine. It absolutely blows away his 4 year old MacBook Pro (that cost him over $2500) and from what I have read on the "laptop review" website, it seems that Asus actually builds the MacBooks for Apple, so they know how to build quality machines.
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