Top critical review
53 people found this helpful
Card is fine, registration process is bonkers
on January 10, 2013
*EDIT: My original is true if you only go through Net10's websites/phone lines. You can get it working, but you must buy your airtime from a separate retailer (Walmart, Best Buy, Calling Mart, etc.), and then this SIM will work for you. I've changed my rating to 3 stars to reflect this discovery*
I've never felt so stupid when trying to register/buy/activate something online.
So the SIM card is fine - it's a SIM card, ya know? No big deal. But it comes with instructions to activate the card via [...] or a toll free number. Each is equally mind numbing.
Go to the website, start the activation process, enter all the requested information, and then run into a screen which says that an Airtime plan is required for activation. No problem, I understood that I would need to purchase the airtime plan separately. The problem is this: purchasing airtime is not an option unless the phone/SIM has already been activated.
So, I need the airtime plan to activate the SIM, but I need the SIM activated to purchase the airtime plan. What? *Edit: To solve this, go buy the airtime plan from a third party, like Walmart, Best Buy, or Calling Mart - this can be purchased online, code delivered immediately via email.*
To the phone! Calling the toll free number, hoping to get it sorted quickly, I first sit through a long automated message reiterating everything posted online and written in the documentation that came with the SIM. Then I make my selections from the automated menus, the robot tells me they are experiencing high call volume and can't take any more calls, and then hangs up on me. I try again a few more times, and it hangs up on me each time. I wait a few minutes, call back, the robot tells me it will be a 30min wait, and puts me in the queue. 56 minutes later, I give up, having spoken to no one.
Where to turn? I try the Net10 online forum, where my questions can't be answered because they can't respond to my questions until my questions have been approved, and I must first make 5 posts before my questions can be approved. Truly the least sensible forum system I have ever encountered. So, again, I give up.
Three strikes, Net10.
My conclusion? Net10 does not want my money. If they did, they would make it easy for me to give it to them. Heck, if not easy, they would at least make it possible.