12 of 13 people found the following review helpful:
1.0 out of 5 stars
Does not work, its as simple as that!, October 25, 2006
This review is from: NETGEAR WN511T RangeMax Next Wireless-N Notebook Adapter (Personal Computers)
Based on so far excellent experiences with Netgear, I obtained the router WNR854T and the access adapter WN511T. To my dismay, I was never able to get network established. Even the router itself is very troublesome, uncharacteristic for Netgear so far. But is works finally, as a wired router at least. Not so the adapter.
After I installed the software, I instantly saw our network discovered with 85% signal. Good, I thought, a piece of cake. Well, it was not. The IP address of the adapter was always 0.0.0.0 and no connection has ever been made. Strangely enough, when I changed anything on the router wireless setting, this change was instantly discovered by the card adapter WN511T and the software, and yet no channel change, with or without security setting has ever helped to establish a connection on my WinXP system.
I called support and someone with an obvious indian accent was to assist me. We have spend 1 hour 50min while basically repeating everything in the book, like changing settings, rebooting, rebooting in safe mode without firewall or virus scanner etc., etc., all such basic stuff. All to no avail. The specialist escalated the case and gave me another case number. He promised me that I would be called.
Meanwhile my right to return the product has expired and noone called me. Instead I received two emails from Netgear asking me for... satisfaction feedback, including this "escalated case"!!! I think that this outraged me most. I did not wanted hang on a phone again and so I filed an online complaint with Netgear. I received yet another case number, the 3rd to be precise. Yet another person with Indian name send me guide to establish the network. This person ignored completely my message so far, did not explained what went wrong with the "escalation," and send me again most basic hints from "page 1" in the manual. All I could do was to click "does not help" and remind them of the 1 hour 50 min spend with someone already on making basic steps.
I have also received a "critical firmware update" email for my router. I performed the upgrade in a hope for an improvement. This upgrade said that we have to upgrade the firmware for WN511T as well. So I downloaded this upgrade 1.0.0.4, or similar, but it never wanted install. I started the installation program from the CD. The installed notified me that (surprise, surprise) "critical upgrade 1.0.0.4" is available via net (I have also a wired adapter with direct net access) and asked me to use this new version instead. So I did, and it installed this time, but afterwards the adapter card has vanished from the list of devices. After some rebooting, removing and plugging in the card, it appeared once for a brief time, to vanquish for good. Device manager sees some "unknown network adapter" and fails to install drivers for it, via net or from the CD.
I could here also write an essay about Netgears wireless assistant software, let me skip this here except for a remark: It is not a mature software either.
Another email came in from Netgear support from another person, this time, wow, with English name. He assumed that we have bad interference and asked to switch off wireless phone and all other devices operating in the 2.4GHz range. We use 5GHz phones, and here in the dense populated Silicon Valley we cannot avoid interference, if the interference is the reason for the problem at all. Finally, Netgear's enthusiastic promotion claims that interference and dead spots are now history with their so great RangeMax NEXT 811N technology...
Now that I cannot return the device, I am hang with it and I am exploring my consumer rights to send it back to Netgear. I have no time to fight this immature technology. Like you and you, I am busy and I use computer to work.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
9 of 10 people found the following review helpful:
1.0 out of 5 stars
Fails to Perform, September 3, 2006
This review is from: NETGEAR WN511T RangeMax Next Wireless-N Notebook Adapter (Personal Computers)
I am currently using a WNR834M RANGEMAX Next Wireless Router with a WN511T RANGEMAX Next Wireless Notebook Adapter and a WN311T RANGEMAX Next Wireless PCI Adapter. All of the equipment has the latest firmware and software utilities available from Netgear's website. I currently have no other wireless devices connected to my network. I also can only see a couple of networks near my home. They only have at most a 30% signal. So I do not believe I am getting any interference from those networks. I have also turned off anything in my home that gives off a signal.
I am unable to stream music from one wireless device to the other without the song skipping. Also if I attempt to surf the internet while doing this the connection speed varies greatly and if I do a constant ping I fail to get a response about 50% of the time from the router itself. The same symptoms occur if I transfer any data from one wireless device to the other. The box states I should be able to do all of these simultaneously and much more. As far as online gaming is concerned some games will not even connect due to the packet lose that is occurring. If I plug both computers directly into the router without using the wireless everything works fine.
I have 8 years experience in the IT field and have tried several different troubleshooting steps to resolve the issue. I have tried adjusting security settings, channels, radio frequency, MTU size, wireless optimization settings, and more. Nothing has solved the issue. As a last resort I decided to call Netgears 24/7 support line to see if someone could offer up another idea. After repeating several of the steps already mentioned the technician in India admitted she could not help me any further and a higher level technician would be calling me in the next 24 to 48 hours to assist me in resolving the issue. I have not had a call back yet.
When I hook up my old WRT54g Linksys 802.11b/g router to my WMP11 Wireless-B PCI adapter and my WPC54G Wireless-G Notebook adapter I have a more stable local area network.
I will be returning all 3 of these Netgear products.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
4 of 4 people found the following review helpful:
1.0 out of 5 stars
JUNK! WASTE OF MONEY!!, August 14, 2008
This review is from: NETGEAR WN511T RangeMax Next Wireless-N Notebook Adapter (Personal Computers)
I purchased the WNR 3500 router and the WN511T adaptor to support it. Worked well for about a month with the occasional dropped signal. It now drops every hour at least and requires reconnection to the Internet. The latest drivers have been installed, etc, etc. An absolute waste of time and money and the worst network product I have ever purchased.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No