Customer Reviews

NETGEAR CG814M Wireless Cable Modem Internet Gateway ( CG814MNA )

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(5)
1 star:		(2)

 

 

I had both the whole unit stop working and the strange wireless connection freezes. I have this gateway and the solution to the dropped connections and lock ups was to put a very small fan blowing on the router. It's possible that it's an overheating problem, even when the room is relatively cool. I read about the possible overheating problem somewhere, and my connection has been completely solid 24/7 for several months since I put the fan on it. Before that, it was dropping the connection daily and required pulling the power plug to reset the connection.
This product was given to me by Comcast when I ordered the Home Networking option.
The connection IS much better now with this modem than it was before with my own store-bought cable modem, but that is not saying much.
In summary: This unit sucks, don't buy it - and I like Netgear products.
If this review helps you with your problem, please bump it (click on 'Yes' it was helpful)

This cable modem and wireless functions of this device seemed to be operational, but any time I tried to have two computers hooked up simultaneously, both computers would lose their connection with the gateway. This was indeed frustrating, but technical support failed to resolve the problem after a month of exasperating phone calls and one product exchange. I was twice promised a return call within 24 hours, and twice unapologetically snubbed.
I have been extremely disappointed and discouraged with this experience, and I am not inclined to ever purchase another Netgear product. I have returned this product and decided to go with Linksys after a recommendation from my systems administrator.

This product is great. I researched other sites and I found the best price on Amazon.com.... It was extremely easy to set up. There's a quick set up guide included in the box, but using the CD included may be a better choice if your going to hook up your 1st unit by a PC card or USB port. The quick guide gives instructions for hooking up your unit using an ethernet wire hook-up.

I have had this router/gateway for the past year.

Since then, it has basically stopped working for any kind of long transfer between two wireless devices (i.e. more than 50Mb sustained.) The router will completely crash; while the lights still flash, 802.11b and 10Base-T connections do not transit data.

I called their customer support line and was treated extremely rudely. They basically said it was my problem and too bad.

I will never buy another Netgear product again. A shame, as they used to have much better hardware and support (then again, this was back in 1999...)

I've had this product for a little over a year now, and I'm about to toss it and move a to a Linksys.

Over the life of the unit it has had occasional Internet drop outs that would require the unit to be powered off and on to recover. This happened infrequent enough to be a small nuisance that didn't rise to the level of replacement.

Unfortunately recently the wireless of router has been dropping and then last week completely failed. Of course being out of warrantee, no support is offered.

My guess as to the failure is that the unit simply runs too hot. Not enough engineering and too much in too little of a package. You could use it as coffee warmer.

The reviews on the Linksys WCG200 look good and I'm braving the Comcast tech support tonight.

I just recieved and connected the Netgear CG814M 802.11b Wireless Cable Modem Internet Gateway... it worked fine although it took Comcast cable over 10hrs, two installers, 3 customer reps and finnally a competant technical advisor at 12midnight who simply entered the correct serial and mac numbers that others before him couldn't figure out (can you tell I'm not a fan of Comcast cable's customer service!!!) and within minutes I was up and running. An excellent, whisper quiet and sleek silver designed unit that accomplishes all that it was meant to do. The USB and Ethernet are all that I have utilized so far, I'm waiting to configure the unit and also waiting on my wireless USB adaptors, PC cards and CF cards to really get my wireless networking off the ground. So far so good, I HIGHLY reccommend it!

My 3 star rating is based on my rating of this unit's features and Netgear support - I still do not have it working yet.

(I have made 6 calls to Comcast support, but the connection from the modem is still being refused by Comcast.)

I called Netgear support to see if they could shed any light, and after waiting 45 minutes, was answered by a call center in India by a technician that I could not understand. An e-mail supprt request remains unanswered after 2 days.

This is a great product! ...(if the computer your sending the wireless signal to is 5 feet away)

I got this product back in 2005, because i have my internet connection (high speed cable) connected to the upstars of my home, and i needed a connection to the downstairs, and wasn't going to pay an extra 50$ a month to wire it, so i got this router and a iwreless adapter for the downstairs computer hooked it up, easy, and simple, established a connection easily, but after a few minutes the connection began to die down to 2 bars...then one... (out of 5 bars) then two..then one...then it went out, i right clicked the wireless connection icon in my system tray, hit repair connection and it worked!....then it proceeded to degress to one bar.....then go out again. In other words if you dont mind right clicking the connection icon and repairing it (which includes waiting about a minute for it to reconnect) every five minutes then go ahead, but ive been dealing with this for almost two years now, and im finding something else DO NOT BUY BUY SOMETHING STRONGER

I have the same problem as several other reviewers. The box repeatedly drops the wireless connection and has to be rebooted. I'm actually on my third one, the first two having been replaced by Netgear after the same problem. Reviewers who love it tend to be those who just set it up. Setup was easy and the unit worked beautifully in the beginning but as another reviewer said, it seems to run too hot and just wears itself out. The drops initially only happened every few days, now a few times a day and any time I attempt to move a large amount of data. Alas, will have to replace the unit again.