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7 of 7 people found the following review helpful
on January 20, 2014
The hardware looks amazing when it is up, however, the paint peeled from the metal the first time I opened and shut the door. The metal under the paint is a different color so it stands out. Because the door and hardware is obviously a statement piece everyone looks at it an notices the peeling paint. Disappointed with the quality.
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12 of 15 people found the following review helpful
on May 4, 2013
We purchased this hardware in oil-rubbed bronze to install over a large doorway. We ordered 120inch track, which comes in two pieces, with an additional strap kit since we had two 30" doors to hang. The person on the phone was helpful in figuring out what to order, and the kit arrived pretty promptly. Then came the installation. Our contractor, who has installed other sliding barn door kits (not this brand) loved the look, but it took the guys all day to install it, including cutting the tracks shorter, turning the stops around, and generally hating it the whole time. The directions included in the kit and online are nearly useless. His words: "I will tell anyone who's thinking about barn doors never to buy this." The bolts and metal were scraped raw by the time they were finished, and I called the company to ask about touching up the paint after installation. They sent me a picture of rustoleum spray paint - yeah, that's what they sprayed on the bolts. Nice.

All of that said, my contractor did a fantastic job making it work, and the end result is great. I do like the track, and it is the look I was going for. Just be wary about buying it for double doors, and don't try to install yourself unless you're really good at that sort of thing and have the patience of a saint. Perhaps if you have a very standard door and only need one, this is fine. However, for our situation, it was a giant pain and I wish I'd known that ahead of time.
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4 of 4 people found the following review helpful
on June 28, 2013
I was pleasantly surprised by the quality of materials. I was going to try to come up with a makeshift barn door hardware. I found this one at a great price so im glad i went this route instead of throwing a bunch of products together.
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7 of 9 people found the following review helpful
on April 25, 2013
Was a little leery to order this because it was so much cheaper than others on line. But it is perfect. Easy install....no problem.
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4 of 5 people found the following review helpful
on September 23, 2013
This hardware works well and installs easily. My only complaint is the finish. It's basically painted with black paint that will chip or wear off easily. The bolts are just painted so when you install them the paint comes off. Matching it with black paint is not as easy as you would think. Lots of variations of black out there! Other than that it does it's job.
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1 of 1 people found the following review helpful
on October 17, 2013
This hardware is SO nice, heaviy and rustic looking and less expensive than any other I could find. It was our contractors 1st time to build and install a barn door and it was a breeze.
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4 of 6 people found the following review helpful
on April 7, 2013
the only problem is the black finish
had to repaint it
other then that it works great as a sliding door in our second bedroom
less hassle the studding out for a pocket door
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on December 17, 2013
I saw this and just had to give it a try. I wasn't let down at all!! As you can see there is nothing left out- quality, look, design and price. It's the total package.
[...]
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4 of 6 people found the following review helpful
on July 7, 2013
received the hardware with no problem, but for being 'made in usa', the artists must not be to concern about drilling holes straight or centered. they also did not verify that the parts were the same size....
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on December 5, 2014
Beautiful job by NW Artisans. Their customer service is friendly and prompt (I asked them a ton of questions before actually purchasing the hardware), and they'll customize which is great. I'd definitely order from them again!
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