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3 of 3 people found the following review helpful:
4.0 out of 5 stars
Must have Guide for Contact Centers,
By "clayp104" (Richmond, VA USA) - See all my reviews
This review is from: Navigating the Customer Contact Center in the 21st Century (Paperback)
I have read many Contact Center management books but this was the only one that really puts it all together in a concise easy to read manner that is easy to implement. I think it should be mandatory reading for every Contact Center manager and supervisor. The only drawback is the lack of further references.
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Navigating the Customer Contact Center in the 21st Century by William Durr (Paperback - April 1, 2001)
Used & New from: $0.16
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