Customer Reviews

NeatReceipts 4 Plus USB Mobile Office Scanner and Digital Filing System

5 star:		(1)
4 star:		(1)
3 star:		(1)
2 star:		(1)
1 star:		(3)

 

 

I was very happy with this until one day it decided to stop working. And then there is no support, no responses to email support requests, no online help, no suggestions. I wonder how they stay in business.

I haven't had any issues with this product. Actually I purchased it and I worked better than I had expected. This is one of the few options I have seen that allows you to just simply insert the paper, press one button (PDF button) and it asks you where to save the pdf, boom it's scans and saves! If you press the scan button the software opens and you can the option to have the software automatically read and sort the image in the correct folder. VERY NICE!!! IT IS WELL WORTH THE MONEY!!!

This is the first product I purchased from Neat Receipts. It did not last very long. It started to malfunction after about a year of light use. I cleaned it using the included cleaning paper as instructed regularly, too. I also kept it in its case. This product is so buggy. It tends to crash when you are coverting to PDF files when you scan receipts. What is the point if you cannot convert it to PDF which is supposed to be able to do? I had to often go to task manager and then restart the program in order to continue. It gets very annoying and time-consuming when half the time you have to restart the program just to do a receipt. Then when it is working you have to often correct the totals that it reads. It often invariably adds an extra digit or read the dollar sign as a digit. But the most unforgivable fault of this product is that you have to upgrade the software with a patch just so you can use it with your new operating system such as Windows 7. Rather than trying to fix the problem I decided that I had had enough of it and purchased a scanner from another company and have never looked back. The new product I am using DOES NOT charge to upgrade it to a newer operating system. I hope that this pay-to-update trend does not appear in other products as it is really insidious. You have already paid for the use of the not-so-cheap product. You should not have to cough up some more money when you have to transfer the software to a new system. You don't have to pay for a patch when you install your PC game to a newer system. Why should you have to pay for something that you already paid a lot for?

I ordered this system to help organize my 2011 receipts. It was easy to install, however, the neatworks video that is supposed to show you how to operate it doesn't work. It doesn't come with a written manual so you are stuck going back and forth from the Help topics if you aren't connected to a printer. The video freezes up when you are asked to chose which scanner you purchased. Not very helpful for someone who obviously doesn't have the time to organize and isn't tech saavy:-(

I had a problem with my software loading. When I called technical service, they told me that if I wanted to talk to them I would have to pay them an additional $30.00.

How can a company do business like this?

I'm sure that they would never do business with one of their suppliers if the supplier (vendor) did not take a phone call for service.

I will NEVER buy a product from them again.

The upgrades for the software are full of pitfalls, they have very poor suport. Why would you trust all your documents and receipts to this soft ware when there suport is poor, the software is not upgradeable without a long drawn out afair.

Pass this one up, or you will surely have trouble.

Michael

Excellent product, get my stuff sorted in and out the office, easy to use, and it stores and sorts stuff for ease of review.

A good choice, now I have accounts off my back, when they cant find stuff I simply download the file and email it.