The ratio of bad reviews to good reviews here on this NeatWorks scanner was dubious so though I desperately needed a receipt-scanning solution, I really hadn't taken the plunge until I visited Costco and must've been riding a wave of positive-ness because I walked in, wasn't looking to buy anything, but when I saw only 2 left of this product on the shelf, I took one.
Got home, inserted the set-up CD as instructed and nothing. I'm running a new (1yr old) Dell with very sufficient hardware/memory running WinXP. But I figure sometimes the CD set-up is wonky, so I ejected then reinserted and it worked; brought up the set-up initialization screen. It asked me to check online for a version newer than what was shipped; I did, and there was. So after 10 minutes of downloading a 200mb file, I was done. Clicked the file, set-up was a snap (took 10-12 minutes) and off I went. Connected the scanner by USB cable and everything worked; no crashing.
Tested a batch of 15 receipts to see if it could handle the crinkled, faded, potentially illegible imprints on what seemingly is the standard thermal paper being used by all merchants. Alas, this product worked fine; and it worked as promised. Scanned all receipts, and was able to make not only the correct (99% of the time) OCR function for amounts, dates, retailer, and sales tax, it also was able to be relatively correct in judging which sector of retail (general receipt, food, etc.) it should categorize my purchases.
So the initial test was done; I was pleased. So now I wanted to dig deep and scan roughly 6 weeks of receipts that I'd amassed -- roughly 200 receipts. This would've really been a test, since half of these receipts were nearly 4-6 weeks old, they were crinkled from being shoved into my pocket or folio while on the road, and some were teeny-tiny receipts like taxi receipts from Manhattan.
Result? Got through it all, and except for roughly 5 receipts out of my total 197, the scanner and software were both able to recognize most receipt fields and categorize them correctly. Oddly, and I think this is because of the clarity of the receipt vs. software, some receipts were ported into the "Documents" category vs. "Receipts" area. That was remedied easily by dragging each image from "Documents" to "Receipts."
"Areas," you ask? The software gives you 3 distinct areas that it will move your raw scans into; those are RECEIPTS, DOCUMENTS, and BUSINESS CARDS. I'm guessing the software takes ques from the content plus the size of the scan to determine where images should go. Like I said, the software was mostly correct except for a few faded receipts, but when I moved those stray images from "Documents" to "Receipts," the software kicked-in and was able to read the proper field information (amount, etc.) correctly.
From these areas, you can then file your raw scans into varying folders that you can create, or into document types if you'd like to export as PDF, etc. It's pretty simple, and I have never used a product from NeatWorks, so I have no way to compare previous versions with this 4.5.2 version that I'm using.
I looked at negative reviews and can say that I have neither had the software or hardware cause crashes, reboots, stalls, freezes, or any other degradation of my laptop from working as it normally does.
Also, I had no real OCR problems with the scanner or software recognizing figures or names. In fact, the only constant problem I had was with drugstore chain "Longs Drugs" which uses only a logo and not typewritten version of its name on receipts, so the software took to recognizing the first item in my receipt as the name, so I had numerous prescription receipts filed as "Hallmark" since I had bought cards with those purchases. What amazes me is the software is able to decipher through all the cr*p that's listed on receipts; these days, surveys, serial numbers, and other gobbledy-gook are all listed and yet the software was able to filter through that and report the correct field information.
A couple cautions: 1) Handwritten numbers have never been recognized in any of my scans, 2) Export data to Quicken in groups based on the accounts you use in Quicken.
As to #1 above, those who have a lot of written-in totals at restaurants for tip, etc., will find this problematic. Every receipt I'd gotten for a meal (which were a lot) I had to correct with the tip included vs. the software recognizing only the subtotal before tip.
And as to #2 above, I found that importing into Quicken was a snap (as QIF file), but since Quicken will only dump all data in a QIF file into a single account, you need to filter this BEFORE the export. For example, if you use multiple cards like I do for various clients and you keep track of each account separately in Quicken, then you'd better categorize those purchases in NeatWorks accordingly, and then selectively export those transactions. That way, your import into Quicken is done per account. It's easier that way, than having to use the "Move Transaction" function in Quicken.
I'd say 4 stars because I had no elements of surprise and no hiccups in service. I'd rate it 5 stars after about 3-6 months of ownership if this flawless experience keeps up. I'll be back in September to report.