Customer Reviews

Nemox Gelato Chef 2200 Automatic 1.5 Qt Ice Cream Maker

5 star:		(1)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(2)

 

 

Bought this machine about 2 years ago. Made incredible stuff. Later that year it broke. The autoreverse mechanism kept reversing until the motor overheated and shut off. At that point I variously called and emailed about my problem. It obviously was never perceived as their problem. After about 6 months of calls, I finally got a replacement motor, which didn't work. I continued to attempt to get satisfaction, but never got any response. I don't trust these people who said that they would fix the problem. I asked to send the machine back and offered to pay freight. No response. I loved the gelato and sorbets I was making, but now I'm off the find a more reliable model. The freezer version by Cuisinart just doesn't stay cold enough for a big batch.

Outstanding customer service. Unit is very easy to use. Be sure to plug the top into the base unit's outlet rather than a separate outlet which makes it overheat before it freezes the ice cream. Makes exceptional frozen treats of all kinds. Easy to tend, easy to clean. Love it!

USELESS! EXPENSIVE! I had this machine exactly one year. The motor, and plastic part it slots into, did not stay in place. They would fly apart and crack even when the ice cream mix was still runny. The ice cream was delicious when it did freeze, but this involved me holding the motor in place for 30 minutes, not very convenient! There is only one contact number to call for spare parts and assistance and they NEVER call you back. So after one year I had to throw it away. I wish I had bought the Cuisinart!

didnt work, until i found the plug in on the unit to plug the motor into. now it works great.