Most helpful critical review
18 of 22 people found the following review helpful
Down 50% the First Day
on November 12, 2013
Our twins were given a pair of these for their 10th birthday. Within 2-3 hours, one of them came to me complaining that his blaster had jammed. Being a jack-of-all-trades, handyman, Mr. Fix-It type, I disassembled the gun, and discovered that two teeth had broken off one of the internal gears. Feeling fairly confident that the gun was toast, thanks to the defective gear, but wanting to show the kids that I was making every effort to get their toy working again, I reassembled the gun with everything back in proper position. However, as expected, the first attempt to cock the gun resulted in it once again jamming exactly as it had been when it was brought to me.
The other gun still appears to be perfectly fine, and the kids (the twins and their younger brother) love it and the two smaller Nerf guns they already had.
On the one hand, as far as I'm aware, Nerf still has a pretty good reputation for quality and reliability, and as I mentioned, the other gun is still working fine at this point (two days later), so I'd like to just chalk this up to a defective gear. On the other hand, one would expect a toy which - based on commercials and documentation - seems to be expected to take a beating, to last longer than two to three hours before experiencing a catastrophic failure.
I'm torn right now between calling and wasting my time waiting on hold for an indeterminate amount of time, to see if I might be able to get the gun replaced; simply paying the $18-$20 for a replacement; or simply chalking it up as a loss and moving on.
UPDATE: Since I'm a stay-at-home dad right now, and only really have housework to do, I decided to go the route of calling them, and where the first time I called (prior to writing this review), I'd ended up on hold for an extended period, and had to hang up to take care of other things, when I called this time, I got right through. The customer service representative I spoke with was pleasant and understanding (and spoke perfect English lol), and immediately e-mailed me a postage-paid return shipping label, so that I can return the gun to Nerf, and receive a replacement. Cudos to Nerf and Hasbro's customer service!