Netgear CM212 Broadband Cable Modem

by Netgear

Product Details

Product Manual [3.96mb PDF]

• Item Weight: 3 pounds
• Shipping Weight: 3 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B00006LHM7
• Item model number: CM212NA
• Average Customer Review: 1.8 out of 5 stars  See all reviews (21 customer reviews)
• Amazon Best Sellers Rank: #140,587 in Electronics (See Top 100 in Electronics)
• Date first available at Amazon.com: September 14, 2002

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

1.0 out of 5 stars Caveat Emptor, May 14, 2005

By 

PK (New Brighton, MN) - See all my reviews

This review is from: Netgear CM212 Broadband Cable Modem (Personal Computers)

Based on my (and apparently others') experience, I am astounded that Netgear continues to sell this substandard product. I have had the same experiences that several other reviewers have had, both in terms of the poor performance of the CM212 and the ridiculously underqualified technical support in India.

My modem worked fine for the first year or so. But about a week and a half ago, the modem was no longer able to find a signal and about every 15 seconds would go through a "restarting" procedure. I explained this situation to Netgear tech support, but they insisted that it had to be a software issue. I explained that I had a technician from my ISP come out and establish that it was definitely a hardware issue...but the Netgear tech would have none of it (which is pretty amazing considering this seems to be a common issue with this model). After about an hour and a half of holding and persistence, she referred me to their "premium support" line to discuss the issue. The "premium" technician finally agreed that it was a hardware issue and, with a $15 charge to me, shipped me a replacement modem.

I received the replacement modem and enjoyed my internet connection again for a full two days before it began failing in the same fashion as my first modem. After another 30 minutes on the phone with Netgear support, I anxiously await yet another replacement modem. Three times is a charm, right? I'm not holding my breath....

5 of 6 people found the following review helpful:

1.0 out of 5 stars 5 months then dead, January 4, 2004

By 

Richard - See all my reviews

This review is from: Netgear CM212 Broadband Cable Modem (Personal Computers)

Same as everyone else. Dead after a short time, long hold time to foreign customer service. $15 fee for them to ship replacement and for box to ship dead one back.

No mention of this problem on their website support center.

14 of 19 people found the following review helpful:

5.0 out of 5 stars works well, nicely designed for home use., June 2, 2003

By 

Ellis O. Jones (Andover, MA USA) - See all my reviews
(REAL NAME)   

This review is from: Netgear CM212 Broadband Cable Modem (Personal Computers)

I purchased this to replace a leased Lan City modem that got smoked in a lightning storm. Comcast (f/k/a ATTBI, f/k/a MediaOne) said it would take them ten days to send a tech out to replace the leased Lan City modem, so I bought this.

This product popped out of the box and came right up on my network connection. Their tech service people were able to provision it immediately, even without my computer being turned on.

It's nice. The Netgear people paid attention to the design. You'd think a little box like this would be unwieldy connected to a stiff and heavy coax cable, but it's fine especially on the little stand. The manufacturer throws in a crossover Ethernet cable and a USB cable as well as a power supply with a separate power cord.

It has useful front-panel status lights. Plus, it runs a lot cooler than the old Lan City modem.

Comcast charges three bucks a month rent for a modem like. This thing after rebate costs, therefore, thirteen months rent. So, if lightning doesn't strike again soon, I'm a happy camper!