10 of 10 people found the following review helpful:
1.0 out of 5 stars
Frustrating, September 8, 2005
This review is from: Netgear WGU624 Double 108 Mbps Wireless A+G Router (Personal Computers)
I am a very experienced information technology professional. I wanted to upgrade my old SMC 7004 since my 13 year old decided to step on it and break off one of the antenna stalks. I went for this beauty because of specs and looks.
I downloaded the latest firmware (.11) and flashed it before doing anything else.
I did not have any problem configuring it since the browser interface is pretty straight forward. I have PPPoE with Verizon DSL and use 64 bit WEP since I don't want to have to configure all my wireless bridges around the house. I had it up and running in less than 5 minutes and I had Internet connectivity as well as brand new DHCP leases on every laptop and over every wireless bridge except for one laptop still running an old SMC2635W PCMCIA 11b card. The throughput was pretty decent for the 11b/g side and phenomenal on the 11a side. It gave a very strong signal on my back porch, way better than the 7004.
This euphoria lasted about 20 minutes. Since then, it has decided to drop connection to the Internet, drop DHCP, drop connectivity and behave in a very erratic manner.
I have been resetting it at least once every few hours for the last three days. I am getting so frustrated that I want to open the window and chuck it out.
Needless to say It is going back today.
Shame on you Netgear.
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
Very disappointing product and technical support services! Stay away from it!, April 22, 2006
This review is from: Netgear WGU624 Double 108 Mbps Wireless A+G Router (Personal Computers)
**Update at the bottom**
I must admit this is the worse networking product I've seen, and I don't know how Netgear product QA could have passed this for sales.
There are several major issues with this product:
1. It stops sending beacons on both radios on a random basis. This causes wireless connectivity to drop. The only way to solve the issue is to reboot the router. I used a wireless sniffer to see if the router was sending out beacons, and it wasn't.
2. WAN connectivity drops frequently. The router recovers by itself, but I can lose WAN connectivity up to over a minute and this problem can happen quite often. I use my VoWLAN application all the time and my calls always drop. When WAN connectivity is not available, I have no problem pinging the router or accessing the router's config page.
Then, I found Netgear techsupport to be totally hopeless. My support calls always end up somewhere in India. Although the techsupport technicians were always polite, their lack of ANY networking and 802.11 skills proved them to be useless. They could offer nothing other than instructions to reconfig the router and a case number. They didn't know what I was talking about when I told them the router stopped sending beacons, and of course they wouldn't have an idea about the difference between TKIP and AES when I asked them if the key resets were causing the router to freeze. Also, there is no way to escalate the case to anyone. The techsupport person asked me to return the router.
Overall, I found this to be an extremely unpleasant experience. I have other Netgear products that are more simple in design and I never ran into issues like this. This is very unfortunate as I thought Netgear has good products.
One last note, it doesn't matter what code you put on the router. I tried everyone of them, and none of them solved my issues.
**Update** -- I ran some research on this product and found a D-Link router using the same WLAN chipset is also suffering from the same problems. Is it a coincidence? Or is there a problem with the underlying Atheros chipset?
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6 of 6 people found the following review helpful:
1.0 out of 5 stars
Frequently drops connections, October 18, 2005
This review is from: Netgear WGU624 Double 108 Mbps Wireless A+G Router (Personal Computers)
This would be a great device if it would keep working for over a couple hours. It drops the wireless or Internet or both connections multiple times daily. Upgrading to the latest (8 month old) firmware, if anything, worsened the problem.
Search Google - This is a very common problem that Netgear doesn't seem to have addressed.
I am surprised this product hasn't been discontinued.
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