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The manufacturer commented on the review below
2 of 3 people found the following review helpful
on December 23, 2011
Verified Purchase
After countless hours of trying and receiving very slow support responses from NETGEAR, the unit still does not work wirelessly.

I have just disconnected it and will recommend to AVOID PURCHASING THIS ITEM. I will now purchase another Linksys and never buy Netgear again.

NETGEAR RangeMax Wireless-N300 Gigabit Router with USB WNR3500L
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The manufacturer commented on this review (What's this?)
Hi Trincl,

We'd like to help, but need some more details on the problems you're experiencing. It sounds like you have already contacted phone support, and we apologize they were unable to assist. Please contact us directly at amazon@netgear.com, and provide the case numbers you were given so we can investigate and help you resolve the issue.

Regards,

NETGEAR Team
2 of 3 people found the following review helpful
on May 1, 2011
Verified Purchase
Purchased this router just before Christmas 2010. Used for just slightly over 3 months and router suddenly stopped connecting to any wireless devices in our home. Netgear customer support was useless, completely and totally useless. They would not honor the 12 month hardware warranty without me spending $60 for "software support" to ensure it was not a software issue. The router was working one moment and stopped working the next, without any changes made to the router settings. I have decided to instead buy a new router for $70 and not waste my time or money with this worthless company. Their tech support agents spoke broken English and were mostly intent on collecting my $60 fee for software support instead of honoring the 12 month hardware warranty. Horrible product, horrible service do not buy Netgear if you plan on using the router for more than the 90 day software support. They will not cover defective hardware under the supposed 12 month warranty without a $60 fee, in which case you are better off just buying a router from a better company.
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on August 18, 2010
Verified Purchase
I bought the netgear router to replace a Linksys wireless N router that was less than 6 months old. The problem with the Linksys router is that it would not stay in sync with my Time Warner cable modem. I was re-booting two or three times a week. The Netgear installation was a breeze, and it has performed flawlessly since installation. I am very happy with the product.
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on October 2, 2010
Verified Purchase
why i like it
1. easy to set up, has push to connect for devices that support it dell, blackberry, etc
2. stylish, nice glossy
3. can connect an external hard drive
4. does not get hot
5. have connected G and N devices
6. has a guest network so you can lend access to visitors with out them being able to access to your net work
7. price reasonable
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on July 15, 2014
Verified Purchase
Works great
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on July 11, 2014
Verified Purchase
Wifi speed test went from 10 to 30mpbs, then I did the little mod for external antennas and that improved the range. Nice router, easy interface, setup was quick and efficient.
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on July 9, 2014
Verified Purchase
Save your money, buy something else. 9 months old and it drops internet connection every 5 min or so. Crappy.
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on July 3, 2014
Verified Purchase
Awesome router. Great coverage!
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on June 30, 2014
I just purchased a "Gigabit VPN router" from Netgear. Unfortunately, it actually only supports 16 out of the 25Mbps specified on the WAN port. This seems really low for a product advertised as Gigabit to begin with and you had to work very hard to read the small print on the back of their box to find this spec. Also the VPN "feature" requires buying and installing a 3rd party utility from the Ukraine that after hours with on the phone with their support, plain didn't work. Seems like a pretty weak technical, support and security profile. Their support team was less than forthcoming about the limitations. It took 5 phone calls to get a call back from a manager, that decided that they had a "policy" that this thing worked as described and would generate an RMA. I have a policy: to never buy products from a company that doesn't 100% stand behind what they build and sell. A company that will ship poorly tested, non-functional products and then not take care of their customers has other problems in their engineering, qa and support processes. I would not trust any of their routers especially in light of all of the current security breeches. I will never buy another Netgear product and recommend the same to you.
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on June 28, 2014
Verified Purchase
Great easy to install and works very well.
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