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Netiquette IQ: A Comprehensive Guide to Improve, Enhance and Add Power to Your Email Paperback – September 14, 2013


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Product Details

  • Paperback: 264 pages
  • Publisher: CreateSpace Independent Publishing Platform; 1 edition (September 14, 2013)
  • Language: English
  • ISBN-10: 1481849522
  • ISBN-13: 978-1481849524
  • Product Dimensions: 6 x 0.6 x 9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #487,308 in Books (See Top 100 in Books)

Editorial Reviews

From Kirkus Reviews

A revealing primer on the art of effective emails and other communications. Babicki, in his debut self-help guide, covers the many peculiarities of computerized messaging: How to shape an eye-catching subject line; how to troubleshoot error messages from a returned email; what the file-extension suffixes on attachments mean; what the email time stamp tells others about your personality (night owl vs. early riser); and how to craft a corporate email security policy. His advice on these sometimes-arcane topics is precise—“RTF format should only be used when it is certain that the recipient uses Outlook”—while also remaining intelligible to laypeople. The author also instructs readers on time-honored principles of proper English and clear expression. He delves with detailed lucidity into rules of grammar, punctuation and usage; prescribes the proper formatting of numbers and dates; and inveighs against the dangling participle. He also explores the tonal shadings of different kinds of salutations, crusades for concise and gracious style, warns against the gassy redundancy of such wordings as “final outcome” and “at an early time,” and appends a blacklist of “the most irritating phrases,” from “out of the box” to “team player.” Good writing grows from good thinking, so he instructs readers on the pitfalls of logical fallacies, from the ad hominem attack to the begged question, and on the distinctions between assumption, presumption and inference. Furthermore, since communication is the cornerstone of civilized life, he limns its legal and moral underpinnings in copyright and plagiarism strictures, codes of courteous Internet deportment and techniques for pacifying flame wars. (He recommends a “Zen” approach, for example, in replying to angry missives.) The result is a mashup of Strunk and White, Miss Manners, Aristotle and Microsoft Help, all laid out in a well-organized, very readable text sprinkled with amusing examples and phrased in the tart, aphoristic style of an exacting schoolmaster (“The better it sounds, the more it is trusted”). Overall, Babicki’s technical expertise and literary aplomb make this a fine manual for the everyday scribe. A comprehensive, stimulating guide to getting the word out.

More About the Author

Career technology sales and marketing professional, Paul Babicki, is the founder and president of Tabula Rosa Systems, a company that sells email filtering and internet security systems, as well as email grammar, tone and content software and is currently developing an email IQ rating system, Netiquette IQ.
Paul also writes a popular blog for email Netiquette, hosts an email etiquette radio program on BlogTalkRadio and has a discussion group with Yahoo.
He is a member of the International Business Etiquette and Protocol Group and consults for the Gerson Lehrman Group, a worldwide network of subject matter experts.
Over the past twenty-five years, Paul has gained an extensive background in electronic communications by selling and marketing within the information technology marketplace, including products for store and forward messages, mainframe communications software, email, communication protocols, mini computers, along with security products and services.

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Customer Reviews

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Anyone who works online should buy this book.
erkorb
It will be the best investment you make for the business environment in which we live today, where email is the most frequent mode of communication.
Eric L. Seiler
I recommend keeping a copy of Netiquette on your desk, next to your phone as I do.
LD

Most Helpful Customer Reviews

1 of 1 people found the following review helpful By F. Wander on May 29, 2014
Format: Kindle Edition Verified Purchase
We have ended up in a moment in time where the primary communication channel is email. Certainly others exist, but for business, email remains supreme. As a former CIO across multiple companies, and a published author, communication remains a core, and very vital, competency for everyone in business today. I was often shocked by the poor quality emails that came from sales people, business associates, individuals looking for work, and so forth. In every case, these individuals had invested valuable time, yet hadn't invested it wisely, thereby greatly limiting their chance of achieving the outcome they desired. I highly recommend this book for it's abundant use of examples, it's approachability, it's completeness and it's common sense advice - yes, common sense is not so common as it turns out. Personally, I believe writing well is an unappreciated art, so buyers who embrace NetiquetteIQ's advice are creating a personal advantage for themselves. There are many ways to set yourself apart from the pack. In an era of quick, slapdash, and thoughtless communication, dare to be different. Spend an extra few minutes when you write something and use this book as your copy editor to create a professional, impactful, and more successful outcome for yourself. This is one of the few books that literally has a built-in reward. Go for it - the time is now!!
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1 of 1 people found the following review helpful By Laurie Kovacs on August 25, 2014
Format: Paperback
Have you ever issued an email then be shocked that a single character typo had changed the entire intent of the message? We all have! But the old saying you don't know what you don't know - goes hand in hand with this book. After reading this book my eye's are forever opened. Looking back I have authored countless emails during my life but can only imagine how many of them could have miscommunicated my intended message because I didn't know the impact or have the awareness of all of the different subtleties that the author alerts us to and engages us to understand the impact and consequence of If I were in a position of creating and communicated via email for a vital or mission critical importance such as a job I would definitely go out and buy this book, read it carefully apply it's techniques, advice, and direction before sending too many more email. In this world where you're only as good as your last at bat and one mistake can be fatal in todays economy and job market - you owe it to yourself. Further, once you get comfortable and start applying the advice you can actually raise yours and those you interface with productivity levels from simple clear concise communication. If you pride yourself as one that does this already - even you will be shocked by what you didn't know that you didn't know after reading this book Great Job Paul!
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1 of 1 people found the following review helpful By Eric L. Seiler on April 26, 2014
Format: Kindle Edition
Netiquette IQ is a modern day How To Make Friends and Influence People. The book is a timely personal and business guide on how to get results from your emails. Every professional who wants to save time, and increase their wealth needs to read this book. If you write and send emails, and are not getting a response, or more importantly, not getting the response you want, then stop whatever you are doing and buy Paul Babicki's book Netiquette IQ. It will be the best investment you make for the business environment in which we live today, where email is the most frequent mode of communication. I have been a business owner for over twenty-two years and this book literally saved my business. Netiquette IQ taught me how to write an email which is well-written, concise and clearly states my request, and gets a reply back, and in most cases the reply I want to hear. Netiquette IQ will guide you through the nuisances of proper email etiquette, and will teach you how to improve, enhance and add power to your emails.

In a world where everyone is trying to market and brand themselves Netiquette IQ teaches you how to make a professional impression, and get positive responses to your emails.

This book can improve your personal relationships and increase your business wealth beyond your dreams. My only question is, where has this writer been hiding. Netiquette IQ is Mr. Babicki's first book and, I hope not his last. If Paul Babicki writes another book, I will be buying it, too.

Eric Seiler, CPC
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1 of 1 people found the following review helpful By J. Genovese on April 7, 2014
Format: Kindle Edition Verified Purchase
I came across Paul's book when searching for ways to enhance my communication for both my professional and personal emails. As someone who uses email a TON it was refreshing to see someone baseline the appropriate way to communicate over email. After reading Netiquette, I am much more aware and in tuned to the way others send me emails which naturally makes me a better emailer. In many scenarios, your email is the first impression you can make on someone and understanding the writings in Paul's book will allow you to ALWAYS step with your best foot forward when communicating over email. Did you send an email today? If so, it's recommended that you check this out.
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1 of 1 people found the following review helpful By road warrior on December 13, 2013
Format: Paperback
"Netiquette IQ deserves a spot on my office bookshelf right next to my copies of Webster's Collegiate Dictionary and Roget's Thesaurus. It is the definitive reference guide for writing any type of personal and/or business email period. My only regret is that this was not available sooner as it would have saved me so much time and aggravation when writing sensitive and important emails to clients and upper management at companies I worked for in the past. Kudos to Paul and Laurie for delivering a very well written book on email etiquette at a time when we need it the most. This is a MUST READ for anyone who writes emails."
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