Customer Reviews

Neue Horizonte: Workbook/Laboratory Manual

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I got this used workbook and in the description, it said that the book had some notes and was highlighted, but was fine to use. So I bought it. It arrived fairly fast, but there were some problems with the workbook; it was missing pages. I wish they would have told me that there were some pages missing so that I could have just bought the more expensive one. I did not like how misleading this product description was.

I ordered a text book and 20 days (and 3 failed quizes later) later I looked around on the internet to find out how to contact the seller because I never received the book. It turns out that it is a company in Canada. I sent a scathing e-mail to three different addresses that I found because I read that other people had issues with contacting this company (the one to customer service bounced back). In no time someone replied, but with no specifics. I sent another e-mail and then the reply was one telling me that they could not send the book and they will process a refund. I strongly suggest that you do not order from this company. When you order anything, check it the provider, put it on your credit card so you are prepared to dispute the charge if necessary, and buy American. I guess it is a hassle getting things accross the border.