No way to get my money back. No way to contact amazon. Was supposed to be delivered 2 day shipping on November 30th. Never received. Tracking number used to track through USPS, recording states "information unavailable". I guess this is Amazon's sneaky way to steal your money.
Item Subtotal : $29.98 Shipping & Handling : $12.49 Total : $42.47 (EUR 31,71) Paid by Mastercard: $42.47 (EUR 31,71)
Now, the fact is that the amount of $42.47 was charged to my credit card and I never receive the item. So, I must considert it as a fraude and take pratical concerns about it. I hope, before I proceed, to obtain an useful answer in terms of refound, or receive immediately the product I payed.
Da: Amazon.com Customer Service <firstname.lastname@example.org> A: "email@example.com" <firstname.lastname@example.org> Inviato: Venerdì 26 Agosto 2011 16:09 Oggetto: Your Amazon.com Inquiry
I'm sorry to hear about the trouble you had accessing your order#102-5505989-6729058. I completely understand your disappointment.
After some investigation, I think I've identified the problem. You have 2 Amazon.com accounts with the same e-mail address and different passwords.
This can happen if you visit Amazon.com and mistakenly indicate that you are a new customer when you sign in--a new account with the same e-mail address and different password will be created.
If you're signed into one account, you won't be able to do anything in the other account--including viewing or changing orders, accessing any gift card funds, accessing Kindle devices and content, etc.
If you can't remember the password for your other account, we can reset it for you. Just go to our Help pages, click the "Contact Us" button on the right side of any page, and choose to contact us by phone:
Customers outside the United States can call 1-206-266-2992. We're available 24 hours a day, 7 days a week.
However, I've checked your order #102-5505989-6729058 and see you purchased this book from SYMPOSIUM_BOOKS on our website.
Your order should arrive around the estimated delivery date of December 2, 2010 - January 4, 2011; maybe a few days earlier or a few days later. SYMPOSIUM_BOOKS can give you more information about your order. Click the link below to see the order details and find a link to contact the seller:
Please give the seller 3 business days to get back to you.
If your order doesn't arrive and you can't work something out with SYMPOSIUM_BOOKS, you're welcome to file an A-to-z Guarantee claim online (http://www.amazon.com/a-to-z-guarantee/). You'll be eligible to file the claim after 3 business days of estimated delivery date.
Amazon.com provides oversight of Marketplace transactions. Credit card information is held on Amazon.com's secure server, and is never shared with Marketplace sellers.
We stand behind seller transactions made on our website by offering customers the A-to-z Guarantee.
I hope this helps. We look forward to seeing you again soon.
Thank you for your recent inquiry. Did I solve your problem?