An explanation of TQM theory and implementation. Case studies, anecdotes, illustrations, and examples from many profitable companies.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
4.0 out of 5 stars
A real practical TQM book,
By Poonlarp (Bangkok, Thailand) - See all my reviews
This review is from: New American TQM (Hardcover)
This book has provided a very practical TQM framework, both for the concepts and the implementation. The book very well describes how to adopt and practise the Customer Focus concept, a component of TQM, by using well explained standard steps and real world examples. The best thing about this book, however, is that it has been written with the very common English so that it is not too difficult to understand by those using English as their second language.
1 of 2 people found the following review helpful:
4.0 out of 5 stars
TQM for XXI century,
By A Customer
This review is from: New American TQM (Hardcover)
Nice review of the very best practices of total quality management. Grat number of dramatic samples of quality tools use. Recomanded to professional of quality business.
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