New Rules @ Work: 79 Etiquette Tips, Tools, and Techniques to Get Ahead and Stay Ahead [Mass Market Paperback]

Barbara Pachter (Author), Ellen Schneid Coleman (Author)

Book Description

Publication Date: September 5, 2006

For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes:

• "Blunder Busters" - proven strategies to help you tackle anything from office dating to business lunches
• "Sir, your fly is unzipped!" - the art of verbal diplomacy
• Contemporary guidelines for goof-proof e-mail
• The top ten career killers and how to beat them
• Global gaffes: easy ways to avoid overseas embarrassment
• Grace under fire-surviving dining disasters, party faux-pas and everything in-between

Editorial Reviews

About the Author

Barbara Pachter is a business communications consultant, speaker, and coach. She has conducted more than 1,600 skill-building seminars on assertiveness, business etiquette, and international communications.

Ellen Schneid Coleman, a former publishing executive, is a writer and editor specializing in books for business professionals.

Product Details

• Reading level: Ages 18 and up
  
• Mass Market Paperback: 272 pages
• Publisher: Prentice Hall Press (September 5, 2006)
• Language: English
• ISBN-10: 0735204071
• ISBN-13: 978-0735204072
• Product Dimensions: 7.6 x 5.5 x 0.7 inches
• Shipping Weight: 8.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.7 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #1,044,179 in Books (See Top 100 in Books)

More About the Author

Barbara Pachter is an internationally renowned business etiquette and communications speaker, coach and author. She has delivered more than 1800 seminars throughout the world including the first-ever seminar for businesswomen in Kuwait.

Pachter is the author of eight widely-acclaimed books, including "NewRules@Work: 79 Etiquette Tips, Tools and Techniques to Get Ahead and Stay Ahead," "When The Little Things Count...And They Always Count" and "The Power of Positive Confrontation." Her books have been translated into nine languages.

Her client list boasts many of today's most notable organizations, including Microsoft, Chrysler, Genentech, Merck & Co., Citigroup Inc., NASA, Pfizer, Inc., Novo Nordisk, Cisco Systems, and the University of Michigan.

She has appeared on numerous radio and television programs and her advice on business etiquette has been featured in dozens of newspapers and magazines, including ABC's 20/20, Weekend TODAY, The New York Times, CNN's Anderson Cooper Show, USA Today, O Magazine, The Washington Post, Working Mother and Reader's Digest.

Pachter's etiquette seminars and coaching services were highlighted in TIME Magazine and her discussion on business etiquette appeared in the Harvard Business Review.

Pachter's areas of expertise include business etiquette, assertive communication, positive confrontation, women in the business world, career suggestions and presentation skills. She holds undergraduate and graduate degrees from the University of Michigan and completed postgraduate studies in the Middle East and at Temple University.

Additional information can be found at www.pachter.com or
www.barbarapachter.blogspot.com

Customer Reviews

Most Helpful Customer Reviews

10 of 10 people found the following review helpful:

4.0 out of 5 stars Lots of great info!, February 12, 2007

By 

Stephanie Manley (Houston, TX) - See all my reviews
(VINE VOICE)    (TOP 1000 REVIEWER)    (REAL NAME)   

This review is from: New Rules @ Work: 79 Etiquette Tips, Tools, and Techniques to Get Ahead and Stay Ahead (Mass Market Paperback)

Barbara Pachter puts together a book that is easy to read, filled with a variety of information, and is well organized. I really liked this book because she breaks down so many different "unwritten" rules in business culture and gives you real insight behind behaviors you really want to cultivate. So much of business relies on good personal people skills. She will help you with many things.

For example, she spends a good amount of time on the basics like greeting someone, shaking hands, who to introduce to who. She does so quite well, and makes it seem much more simple than we have typically thought it to be. She covers dining out with clients or business associates; covering drinking, table manners, and how to make someone feel more comfortable. My favorite chapter was on casual business clothing. Men have it every easy for business casual, tan pants and a shirt with a collars. Women's unwritten rules tend to be more complicated in dress.

This book is easy to read, and broken down into very digestible segments of information. I would highly recommend this book to someone entering into the business world, or even someone that feels they need a refresher. This is a good book that will help you refresh how you think, and will aide you in your career.

5 of 5 people found the following review helpful:

5.0 out of 5 stars How-To Help in Digestible Bites, February 8, 2007

By 

D. Buchanan (Philadelphia, Pa. USA) - See all my reviews

This review is from: New Rules @ Work: 79 Etiquette Tips, Tools, and Techniques to Get Ahead and Stay Ahead (Mass Market Paperback)

I found this book very helpful, although I didn't buy it for myself but for my son-in-law, who is making his way up the corporate ladder. I figured it would help him to deal with situations he may not have encountered before, and it has. One of its most appealing aspects is the way it is structured -- it's easy to find a topic and some quick advice without wading through pages and pages. An added bonus: all those cautionary tales scattered through the book, some of which are pretty funny (unless, of course, you are the person to whom they happened!).

4 of 4 people found the following review helpful:

4.0 out of 5 stars The more things change, the more they stay the same, January 6, 2007

By 

Melanie Schmidt (Madison, WI USA) - See all my reviews
(REAL NAME)   

This review is from: New Rules @ Work: 79 Etiquette Tips, Tools, and Techniques to Get Ahead and Stay Ahead (Mass Market Paperback)

Sometimes an easy-to-read reminder is all it takes for us to resolve ourselves to good manners. Barbara Pachter's latest business book, New Rules@Work, blends unbelievable (yet true, according to her introduction) etiquette missteps with quick analysis, tips and points to help business professionals of all generations navigate the do's and don'ts of successful business behaviors.

Easy enough to read in one sitting, and designed so you can jump in at any section, the content is common sense and current. The book even provides some basics about international sensitivities along with specific insights about when to fight the urge to clean your plate and how to get around drinking too much in Romania - or at the local lounge. Pachter also takes care to give both sides of many etiquette stories: for instance, not only tips for entertaining at home but also guidelines for how to respond when the boss asks you to his or her house.

New Rules@Work offers an excellent business etiquette introduction or refresher, though it is important to note that the rules aren't necessarily new and if you read between the lines from cover to cover, you'll find more than 79 pieces of advice.