Customer Reviews

The New Supervisor's Survival Manual

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Our association distributed this book to participants at a training for new supervisors. They were very enthusiastic and their agency heads found The New Supervisor's Survival Manual equally useful. It offers practical advice and the case studies accurately reflect the situations new supervisors often face. In fact, one of our member agencies ordered additional copies to give to all supervisors, experienced as well as new. We highly recommend The New Supervisor's Survival Manual.

This book is full of techniques and good-to-know skill sets to make someone a better boss. The book is geared toward those that have just managed to make the shift from worker-bee to supervisor. The author submits that once someone is a supervisor they now must learn to help their staff grow and mature, learn to make their boss look good, and learn to train their staff to make them look good.
The author points out that it is a supervisor's job to know what his or her people are doing, how they do it, why they do what they do, their expectations, and how they can be better managed to improve their results. The author writes that by reading this book, if one has never been a boss, it can help one become a good boss. If one is a boss, it can make one a better boss. Some key learning points include:

· Learn how tog et a message across right the first time
· Learn what to do first, what do last, and what not to do at all.
· Discover what power really is and where it comes from
· Learn why the best decisions start with an action plan and how to develop an action plan.
· Master the skill of planning and running meetings such that their productivity generates employee's interests and motivates the employees to attend.

The author also offers the top 10 duties of a supervisor:

· Determine priorities.
· Schedule and distribute work.
· Coordinate the efforts of others.
· Observe and evaluate employees performance
· Give accurate and honest performance-based feedback.
· Coach and train employees.
· Handle administrative duties and relevant paperwork.
· Communicate clearly about policies, procedures, and processes.
· Look for ways to improve the way work gets done.