This work explains total quality management II (TQM II) which extends the fundamental principles of current TQM approaches and alters the focal mechanisms of traditional methods to create a hybrid strategy that accelerates the rate of corporate profitability. It shows how TQM II makes the vital connection between the local actions of management intended to improve the company and their impact on profits.
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" The Next Phase of Total Quality Management adds a whole new dimension for the serious reader." -- Quality Digest
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