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14 of 14 people found the following review helpful:
3.0 out of 5 stars
Disappointment, March 10, 2007
This review is from: Nike Unisex SM0019-001 Triax Elite Heart Rate Monitor Speed Distance Data Watch (Watch)
I used Polar heart watches for years (nearly 20 years!) but (a) the infrared transfer of data between computer and watch is unreliable and (b) Polar doesn't make software for Apple Macintosh. So I was seduced to buy this top-end Nike watch. The Nike software works on my Mac and the radio transfer works great (the pulsing blue receiver is cool, too!). So, what's the problem??? The problem is that the Nike software is FAR more primitive than the Polar software. The watch can't track calorie burn, the graphing of data is extremely limited and, in general, the Polar software just provides a lot more exercise data, with more display options, than the Nike software. I wrote to Nike with this feedback but they didn't reply. The watch and the motion sensor work fine (the sensor is quite accurate). But if you are choosing between the top-end Polar and this Nike unit (and you are PC based, not Mac) go for the Polar watches.
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
Good product, hideous customer support!, September 14, 2005
I love this product, but only when everything works as it should. Although there are some flaws in the design that can make it difficult to use in certain circumstances, I'm generally happy with this product. Until things go wrong. Suddenly, for example, the heart rate monitor lost connectivity with the watch. It wasn't the battery, which I immediately replaced. So I sent it in to Nike for repair (per their instruction on their site). Almost $400 on a product, and no contact whatsoever from them about receiving and working on my product. I had to call twice to find the status of this product. 1 full month later, I'm still waiting for it to be returned to me. Really, paying for a Nike product does not mean high quality. And it CERTAINLY does not mean any customer service to speak of. I am highly disappointed in this entire experience. If only Timex would make a footpod for measuring distance rather than a GPS systerm, this would be over. Unfortunately living in a city doesn't make the GPS system a viable alternative for me, but I've found the Timex HR Monitor to be far superior to both Nike & Polar.
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5 of 5 people found the following review helpful:
5.0 out of 5 stars
Excellent Industrial Design & Functionality, February 3, 2005
While designing this system, Nike says that they continually asked themselves "What doesn't it need?" This is very obvious in the final result as you are not inundated with useless features and a confusing interface. I have been training with this system for several months now and am extremely impressed with the simplicity of the design. I also love uploading my run data and watching my progression. Seeing a visual representation of how I did enables me to make the necessary changes to my routine to stay on a path of continuous improvement. Now if they could only fit GPS in without adding another component or changing the size of the watch...
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