Most helpful critical review
36 of 42 people found the following review helpful
on June 9, 2013
Bought the product as a backup camera for a trip to Alaska. Tested everything out the night before the trip. Everything worked fine. Put the camera immediately into the case. Camera was never dropped, jostled, etc. When I was in Alaska, ready to take the first picture, the lens wouldn't come out. Kept getting error message, "lens error". No other function on the camera would work, except the on/off button. Called the help line, but no luck. Fortunately, I had another camera, or this could have been an absolute disaster. Judging from two other reviews, this product has a serious defect. I don't understand why it is still being sold.