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Exchange By TouchDown

by NitroDesk, Inc.
Platform: Android Rated: Guidance Suggested
3.1 out of 5 stars  See all reviews (203 customer reviews)

Price: FREE
Sold by: Amazon Digital Services, Inc.
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Latest Updates

What's new in version 8.5.00014
  • Fixed crash on kindle devices

Product Details

  • Release Date: March 21, 2011
  • Rated: Guidance Suggested This app may include dynamic content. What's this?
  • Average Customer Review: 3.1 out of 5 stars  See all reviews (203 customer reviews)
  • Amazon Best Sellers Rank: #7,442 Free in Appstore for Android (See Top 100 Free in Appstore for Android)
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Product Features

  • Connect to your company's Exchange Server
  • Access e-mail, contacts, calendars, and more
  • Take advantage of the security offered using 3DES encryption
  • Place Email, Calendar, Tasks, and Universal widgets on your home screen
  • Wipe your device remotely if your phone is lost or stolen

Product Description
Efficient e-mail management comes to Android
Quickly setup your account with ActiveSync, check on diagnostics, and other advanced settings
Dive into the advanced options, choose e-mail style, and setup synchronization

Exchange By Touchdown is the ultimate productivity tool for the hard-working smartphone user. Use this app to connect to your company's Exchange Server with secure access to your corporate e-mail, contacts, calendar, tasks, and notes. With TouchDown, you receive your company e-mail immediately using push technology. You can also send e-mails, address appointment requests, edit your contact list, and manage your tasks and notes. Try out this application for a full 30 days and decide for yourself. If you want to activate the full version of Exchange By TouchDown, simply upgrade by purchasing the Exchange By Touchdown Key app.

Supported Servers

TouchDown works with a variety of e-mail servers for your convenience. Exchange Server 2003 SP2 and above, Zimbra, and Kerio are all supported by default with this app. If your server is enabled for ActiveSync protocol and supports AutoDiscovery, you can configure your account easily by entering your e-mail address credentials. The option is also there to configure your account manually if needed. TouchDown does not work with POP3 or IMAP servers.

Data and SD Card Encryption

TouchDown honors the data encryption policy by encrypting the sensitive fields in e-mails as well as calendar and contact entries that are stored on the device. TouchDown employs 3DES encryption for sensitive data stored on your device.

Android does not support an encrypted file system on the SD card. If the server requests SD card encryption policy, TouchDown honors that by encrypting the attachments downloaded to the SD card using 3DES encryption. If the removable card encryption policy is enforced, moving the SD card from one device to another renders the downloaded attachment files unreadable.

Remote Wipe

If your device is lost or stolen, you can be sure that your information stays secure with TouchDown. This app supports the remote wipe command which can be issued by an administrator or a user in the event that your smartphone cannot be found. This remote wipe process deletes all the corporate data held inside TouchDown as well as any attachments under its control.

E-mail-Initiated Data Wipe

For users that don't use ActiveSync or may not have an administrator readily available for a remote wipe, TouchDown has you covered. Head into your settings and set a Remote Kill Code by pressing the Remote Kill button. Simply sending an email to your account with a unique subject line from another account will cause the device to lose the TouchDown data. The subject will have to contain your Kill Code which will look something like this: "TDKILL:[KILLCODE]" ([KILLCODE] represents your specified code). You can also get some assurance by specifying another phone number to receive an SMS message confirming the wipe.

Technical Details

  • Size: 8.7MB
  • Version: 8.5.00014
  • Developed By: NitroDesk, Inc.
  • Application Permissions: (Help me understand what permissions mean)
    • Allows installation of home screen shortcuts
    • Send SMS messages
    • Write to external storage
    • Write SMS messages
    • Access information about Wi-Fi networks
    • Monitor incoming SMS messages, to record or perform processing on them
    • Initiate a phone call without going through the Dialer user interface for the user to confirm the call being placed
    • Access the list of accounts in the Accounts Service
    • Read the user's contacts data
    • Write (but not read) the user's contacts data
    • Allows an application to uninstall home screen shortcuts
    • Act as an AccountAuthenticator for the AccountManager
    • Read only access to device state
    • Read SMS messages
    • Write the sync settings
    • Get notified that the operating system has finished booting
    • Open network sockets
    • Read the sync settings
    • Manage the list of accounts in the AccountManager
    • Access the vibration feature
    • Access information about networks
    • PowerManager WakeLocks to keep processor from sleeping or screen from dimming
  • Minimum Operating System: Android 2.0
  • Approximate Download Time: Less than 90 seconds

Customer Reviews

Most Helpful Customer Reviews
72 of 82 people found the following review helpful
3.0 out of 5 stars Only supports ONE account at a time November 19, 2011
By -TMcN-
Verified Purchase
When you see so many pure-positive reviews, it's sometimes because we know that fans of a product will thumbs-down (or "unhelpful") an accurate and honest review that finds flaws in a product they love. That really squelches negative reviews.

I must always be connected to three email accounts, two of which are different (and tricky) Exchange servers. My Android phones can connect, but most fuller email clients have a hard time. The Kindle Fire basic email only handles POP and IMAP. Most of the other Kindle Fire-compatible email apps (e.g. K-9, which is free) couldn't configure for them.

TouchDown does. No problem there. But only one account at a time. To use the other, I must switch profiles, effectively logging out of one and into the other.

It is the easiest and fullest product available if one Exchange account is sufficient for you though.
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10 of 11 people found the following review helpful
3.0 out of 5 stars good with room for improvement January 1, 2012
Verified Purchase
If you have just one Exchange account, this app is probably the best you can get. I easily and quickly.configured for my corporate account with my contacts, email, calendar syncing without issue. Also supported my companies requirement for a pin to get into email. Its all good.

Now, if you have more than one account, not so much. In my case I wanted to also access hotmail which microsoft has enabled connection via active sync. Unlike other email apps (enhanced email for android) touchdown doesn't let you fast access, you have to switch profiles so only one accounts is actively syncing at a time. You also can't view the calendar in hotmail but EE doesn't either. So if you want ease of managing email from multiple accounts, this isn't the best app. Just one account, this is good.

My experience is based on Kindle Fire.

I'd like to see better handling of hotmail exchange syncing and not having to switch profiles for managing multiple accounts.
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18 of 22 people found the following review helpful
5.0 out of 5 stars Works VERY well for me :-) May 25, 2011
Verified Purchase
We have a corporate exchange server and we are required to use this App with ActiveSync on most Android phones to meet security concerns.

It took quite a while to set it up properly, but once I finally figured it all out, it is working great. I have zero complaints regarding day to day usage and I like that I can see my tasks as well as calendar and email and contacts (this may be the ONLY app out there that will sync tasks). I rely heavily on Tasks in Exchange and this does not seem to have a size limit either (my old Microsoft phone would mercilessly cut them off if they got too long in Exchange).

I like that the corporate required password is not blocking my phone, just email. I like the summary that brings all the important tasks and calendar items and emails on one main entry screen. I like the HUGE buttons to enter my password.

Since it is primary designed to work with Microsoft Outlook/Exchange, I am suprised to find that they did not follow the contact field names more closely. Mostly with addresses. They have 3 boxes without description. In Outlook each box represents Home/Business/Other and within each, there are multiple fields for Street, City, State, ZipCode. In Touchdown, you have to know ahead of time which box is Home and that one box is the entire address and each line is a separate field. VERY non-intuitive.

I would like it even more if it showed my email items in my todo list as it does in Outlook instead of just tasks and calendar items.

It took a while to find it, but there are lots of options for notification sounds under the eMail Alerts button.

<Update: My firm recently updated their exchange server and I was having trouble with Touchdown not seeing the categories properly.
Read more ›
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19 of 24 people found the following review helpful
5.0 out of 5 stars Best exchange active sync for Fire out there November 24, 2011
Verified Purchase
I am the owner of a computer consulting company and have five other devices besides the kindle fire. I was disappointed by the internal email client and downloaded touchdown. I was configured and running in less then 5 minutes and had a complete sync of information shortly there after. It fully populated emails, contacts, tasks, and calendar. It supports more features then some other device implementations of activesync. Such as categories is calendars, and followup flags in tasks.

Wonderful program. Very reasonable price, and doesn't require "tech support" to setup and be productive.
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6 of 7 people found the following review helpful
5.0 out of 5 stars MS exchange tasks & HTML emails work too April 10, 2011
Much better than exchange through native app. Allows use of tasks too. Contact browsing is better with better placed slider and company info also listed on contact button.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Excellent exchange solution. Better than native. October 22, 2011
Verified Purchase
Best reason to use this? My company has INSANE security requirements on mobile exchange, like: capital letter, number, special character, changes every two weeks, lock phone after 1 minute! If you use the native solution it makes you enter the security pass to unlock the phone.
That is actually the definition of insanity. This way I can actually use my phone like a normal person and keep my company information secure.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Puts HTC exchange integration to shame April 6, 2011
By Ryba
Smoother integration than blackberry. Well worth the price if you work with exchange. Solid and reliable software that allows you to view availability, awesome widgets, good trial period length, and much more.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Excellent (Kindle Fire) January 22, 2012
Verified Purchase
Couldn't ask for more! Setup was a snap and only took a few minutes. Serves my purpose beautifully - check corporate exchange email from home without booting up the computer or dealing with the small screen of my Droid phone.
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Topic From this Discussion
kindle fire
just purchased the PRO edition, but I cannot open my NOTES nor TASKS in either the trial edition or the pro edition with the key that I bought for $19.00, What am I doing wrong-- I have it on my Kindle Fire.
Feb 16, 2012 by Gregory C. Daniels |  See all 2 posts
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