Most helpful critical review
12 of 13 people found the following review helpful
Be CAUTIOUS when buying directly from Jomashop.com
on December 30, 2013
I love the look of Nixon watches, and the 51-30 Chrono is my favorite. I came across Jomashop several months ago and couldn't believe the deals they offered, but was weary of the quality of the products that I would receive since these are discounted, When my watch came, I hadn't inspected the watch for about 10 days since I had school finals and other priorities occurring. After looking at my watch closely, I realized that the silver marker at the 3 0'clock position does not line up with the silver square located on the side of the face, and is extremely crooked. I contacted Jomashop and inquired about their warranty policy and sent them three pictures of my defective watch. The customer support person that I talked to told me he did not see a defect in my watch and that it looked normal. At my dismay, I sent the exact same photos to friends and family and asked them to look at the 3 o'clock position on watch and tell me what they see, all of which responded that silver markers didn't line up. I then called someone else at Jomashop and the guy from the repairs department told me that I could just send it in and they would fix any defects. But here's the catch, as soon as you receive a product from Jomashop you are apparently held accountable for all shipping costs for repairs even if you receive a defective product. This isn't good business practice and I'm still very upset with the customer support that I received with Jomashop thus far. Until Jomashop agrees that they should cover all costs for shipping so that I can get my defective watch repaired, I will continue to talk with Amazon and hope this gets resolved, At this time, I would not buy from Jomashop until they can demonstrate a concern for customer service.
It's been over 3 months since I sent my watch back to Jomashop since they agreed to take a look to determine if my watch was in fact defective (at least this is what I was told by the manager Roee). Sent my watch in, got it back two weeks later with "repairs" that were never mentioned in my emails or by phone. Every email I personally sent including those sent through Amazon customer support never mentioned a dead battery or an issue with the chronograph (the items "repaired"). Called Roee immediately back since he was supposed to be personally looking at my watch, asked him about these mysterious repairs, and why they didn't address the issue. I was told that I didn't do a good job describing the issue, and that I was my fault! Not surprising, even though a description of the issue needed to be repaired MUST be including in the packaging that is sent in with the watch (I guess I didn't include that too?). Anyhow, after filing a complaint with the BBB, Jomashop quickly issued a pre-paid return label so that they could look at this defect again. After sending the watch back a second time, I was told by Jomashop that my defect was due to wear and tear, and that the marker "shifted" from use. On the same day that I received this email, the BBB sent me an email (dated) saying that Jomashop still hadn't received my watch and that they have sent me emails and a pre-paid label etc. etc. etc. This is all in fact true, but how can you be telling me that you company has "investigated" my claim and then ALSO tell me that you haven't received it?! Just a testament of the types of issues that I had to deal with over and over again so this wasn't surprising. Long story short, Jomashop has essentially denied answering my questions about what they actually do with defective watches whenever they accept them. At this point,I've been burned by buying a defective watch but will continue to pursue every avenue possible to get this mitigated.
Not the best company to deal with at all. I encourage everyone to do a swift search through the Better Business Bureau's webstie to read up on complaints against Jomashop, and you'll be surprised at how "common" this type of situation seems to be. I will definitely never be buying a single item from Jomashop, since I'm going to end up paying more than what the watch is worth. In fact, I'm having trouble getting Amazon to help me with coverage of some sort since they only get involved with purchases that occur within 90 days. I've tried to explain to them that my most recent contact with Jomashop took over 3 months, all of which was mediated through Amazon, and that 90-days simply wouldn't work when dealing with a company that works this inefficiently. BUYER BEWARE!