Customer Reviews

No Excuses: A Business Process Approach to Managing Operational Risk

5 star:		(9)
4 star:		(3)
3 star:		(1)
2 star:		(0)
1 star:		(0)

 

 

Books on Business Process management and Operational Risk are in plentiful supply, however they are often highly technical or tend to focus on the theory of BPM and Op Risk. This book is the first that I have read that gives the reader a clear understanding of what they will need to do to actively manage operational risk while designing, implementing and managing their business processes. This book is essential reading for any senior manager who seriously wants to reduce risk while improving operational efficiency and business innovation.

I had the opportunity to review an early draft of the manuscript for this book and was excited to read the much expanded, published version. I highly recommend this book for executives seeking to bring a solid risk management methodology into their organizations or for program managers looking to create a risk aware culture in which to execute projects. "No Excuses" provides a well-referenced and timely approach to Risk Management. It begins with a number of headlines about catastrophic events at well-known companies and proceeds into a practical approach for how these events could have been prevented. If not for the aspect of integrating business process management and operational risk management, each chapter could well stand on its own. However, each chapter builds on the previous chapter to (1) establish the situation, (2) define business process and operational risk management frameworks and integrate the two, (3) provide a how-to-approach, and (4) describe the roles and responsibilities necessary to integrate business process management and operational risk management frameworks in your organization. It is definitely a must read book that you will want to keep in your library for handy reference.

This book gives step-by-step instructions as to what every business manager should do to ensure that the disasters of our past are avoided. It explains risk management and offers a recommended structure through examples that are easy to understand. Good business and great common-sense at its best.


- Susan Hoekstra, The Service Journey

A most timely book that presents the practical and academic underpinnings of business risk and operational improvement in an understandable and enjoyable fashion. Real life examples used in very compelling chapter set ups.... Makes you think about all the failures that lead to the human tragedy caused by someone like Bernie Madoff.... There truly are NO Excuses.

All concepts and principls. They are helpful, however,how to do the Business Process Approach? If authors could provid more solid and clear steps, this will be a great book.

"No Excuses" is surprisingly easier to read than I first expected. I highly recommend it to anyone interested in learning how to manage risk in business or even in personal situations. The book has thought-provoking analyses about real-life situations and provides a set of tools to manage risks. Not only enjoyable - I even learned something practical that I can use at work.

Great book and easy to follow and read. Enjoyed the format and examples on operational risk. Have used it as a reference in my work and even carried it on my travels!..Great book.

This book uses real-life examples of how operational risk management and business process management go hand-in-hand. The authors' usage of historical incidents like the Exxon Valdez, Barings PLC, MCI WorldCom, and Societe Generale allows the layman reader to easily understand the complex concepts addressed in this book. Although geared for the senior executive (which I am most certainly not!), I found the book covered a lot of ground and made compelling arguments in favor of a full integration of ORM and BPM framework. The book poses a series of questions in the first chapter, which were succinctly summed up by coming full circle and answering these same questions in the final chapter.

At last -- a business book that makes sense

"No Excuses" is enjoyable to read with real-life case studies that get right to the point about situations in all types of work. In addition, the authors have invented a new risk management framework that actually makes sense. If only Wall Street had read this book prior to 2008.

"No Excuses" is one of the best management books I have read in a long time. The book actually makes sense and is easy to read, which is not common when it comes to business and management books. I learned a great deal from the real-life case studies and the book's new risk management techniques. I now understand how operational risk affects us everywhere and how we can manage it at work and at home.