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No Longer Awkward: Communicating with Clients Through the Toughest Times of Life Paperback – April 25, 2011


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Paperback, April 25, 2011
$216.94

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Product Details

  • Paperback: 172 pages
  • Publisher: Corgenius, Inc; 1st edition (April 25, 2011)
  • Language: English
  • ISBN-10: 0615544452
  • ISBN-13: 978-0615544458
  • Product Dimensions: 8.5 x 0.4 x 11 inches
  • Shipping Weight: 1.1 pounds
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #1,319,635 in Books (See Top 100 in Books)

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6 of 6 people found the following review helpful By L. Bernstein on May 23, 2013
Format: Paperback Verified Purchase
I manage a financial institution and have worked with author Amy Florian. In addition to hiring her for client educational events, I hired Amy to work with our office to help train us in how to best serve and communicate with grieving clients. So, what I say comes from personal experience in having learned from and worked with the information Amy delivers in her book.

I promise: What you will learn from Amy will not only change your life for the better, but it will change the lives of your clients for the better. They will see even more clearly how much you care for them, and they will see you as someone who understands them in ways others don't.

It is amazing how a majority of people have no idea how to communicate with someone who is suffering from a loss; even people such as those in the medical field who you would think would know what to do.

They don't.

Here's the thing: After reading this book, it may very well be that you will be the ONLY person in the client's life who truly knows how to properly communicate with a grieving individual--knowing what to do is so important when it comes to helping a client cope and, eventually, heal.

When you go to funerals or send condolence cards, you will know what to say and how best to say it. You will no longer feel awkward when communicating with someone suffering from a loss in any life situation--it is important to note here that a loss can be anything from losing a loved one, a job, a pet, a job, money, or it could be a divorce, a lawsuit, moving, or countless other things.

Before learning from Amy, I thought I was excellent at interacting with those suffering from a loss, and I probably was a little better at it than most, but wow, did I have a lot to learn.
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Format: Paperback Verified Purchase
We hired Amy Florian (the author) to speak to our financial services group on how to more effectively and compassionately deal with clients who have lost a loved one. She was so effective and had so many useful tips, suggestions and research that I think the vast majority of the audience bought her book immediately (including me).
Though written for the adviser/client relationship, this book will help everyone who has ever attended a funeral, consoled a colleague after a divorce or even helped someone grieve with the loss of a pet. She tells you what TO say and as importantly what NOT to say. After reading this book, you'll feel more at ease in difficult situations and be more confident that you are actually helping the widow/widower, divorcee, etc. instead of just repeating the same of platitudes and beating a hasty exit from an awkward situation.
Very worthwhile book.
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As a financial advisor specializing in working with women in tranasition through divorce and widowhood, I have very deep and often emotional conversations with my clients. This books helps enormously in providing not only a language but also the context. Amy Florian has done a sterling service for advisors and their clients.
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By SGD on July 23, 2014
Format: Paperback Verified Purchase
I highly recommend this book. I guarantee that most of us have been saying and doing the wrong things,and this book does a great job helping to correct that. Very useful tool that has already come in handy for me and my business.
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2 of 3 people found the following review helpful By Kelly Willis on June 5, 2013
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Amy Florian really understands the subject matter and offers practical tools you can use right away to be more effective with clients and bereaved people in general.
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By KimmiZ on October 20, 2013
Format: Paperback
I keep this book at my desk, and it seems that I open it every week. Thank you for writing a meaningful, thoughtful and useful handbook. The term "Handbook" is a compliment;I really do use your book.
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By Tom Horne on November 13, 2013
Format: Paperback Verified Purchase
Easy to use, complete, covers so many unfamiliar and awkward situations with care and love. My friend a hospice nurse also looked at it and she is ready to purchase.
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