10 of 12 people found the following review helpful:
4.0 out of 5 stars
good for the price, May 7, 2008
This review is from: Nokia 2610 TMO to Go Prepaid Phone (T-Mobile) (Wireless Phone)
I did a lot of research on pre-paid plans before choosing T-Mobile and buying this phone, and I found that no one was really happy with their service or phone. I was a disgruntled Verizon customer who spent a lot of money to cancel two Verizon contracts (family plan) before the contract was up, and I needed a cell phone for occasional use. I chose T-Mobile because the price scheme seemed to make the most sense, and I knew people who had it in my area (Washington DC) and thought it got OK coverage.
After 4 months, I really like my phone and the service. It's perfect for me, and I think I'm getting a good value. The phone isn't as easy to use as the three previous cell phones I've used, but once I learned the important features I was fine with it. The reception & coverage are not as good as Verizon's in DC, but I don't need perfect coverage, I only need adequate. Everything works fine. And the best part is, this phone has really good battery life- something that has plagued me in the past.
The one bad thing was that setting up the phone initially was difficult. I didn't quite understand the instructions that came with the packaging, and it took an hour of being on the phone with customer service to realize that I had everything I needed and was just doing something wrong. The customer service people weren't all very helpful but they were all nice and apologetic about the situation, which I appreciated.
Then when I bought minutes online they couldn't activate them right away because they needed to verify my identity, and for some reason they had trouble doing that over the phone so I ended up going to a store. That was a frustrating experience, but all the customer service people were at least very nice about it. And I suppose I should mention that they were all bona fide native speakers of Standard American English- I didn't speak with any call centers in India, which I've heard is an issue with cell phone companies.
When I had to refill my minutes they were able to verify my identity pretty quickly, so I guess the problem from the first time was just a momentary hiccup. Now that I'm "verified" I should be able to order refills with no problem.
Overall I'd recommend this phone and this plan to people who don't use their cell phones constantly, don't need a lot of fancy features, and who don't get frustrated when learning unfamiliar gadgets. I would also suggest checking with people you know in your area to make sure that T-Mobile service is adequate there. If no one has T-Mobile, then chances are there's a reason for that.
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2.0 out of 5 stars
poor service, misleading ads, January 16, 2009
This review is from: Nokia 2610 TMO to Go Prepaid Phone (T-Mobile) (Wireless Phone)
I have come to the conclusion that there is no good cell phone companies out there. Tmobile advertises 10cents a minute, and says you get a 15% discount if you purchase over $100, but what they don't say is that the 15% is included in the 10 cents a minute rate...so in other words you think you are getting 1000 minutes for $100, plus another 150 minutes but you are not....you get only the 1000 which they say includes the discount. So you are actually paying 17cents a minute if you buy less than $100 worth of prepaid minutes. Also the customer care has been a joke...just like AT&T which may actually be worse...sitting on hold, getting bumped from one person to the next, repeating all the info you just gave to the previous person, etc. Every company I have dealt with lately appears to be out to screw you...
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5.0 out of 5 stars
Simple, September 17, 2008
This review is from: Nokia 2610 TMO to Go Prepaid Phone (T-Mobile) (Wireless Phone)
This is a dual band phone, so don't plan on taking it outside of the states. It also has an awkward menu system, but is usable.
Overall, I love the phone, for the basic fact that it works. Voice quality is good, and I get cellphone reception where as most other carriers constantly drop calls at my house (from excessive coverage). T-mobile service is good in metropolitan areas, and T-mobile stores are a helpful and easy way of fixing problems.
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