Customer Reviews

Nokia 2610 TMO to Go Prepaid Phone (T-Mobile)

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

I did a lot of research on pre-paid plans before choosing T-Mobile and buying this phone, and I found that no one was really happy with their service or phone. I was a disgruntled Verizon customer who spent a lot of money to cancel two Verizon contracts (family plan) before the contract was up, and I needed a cell phone for occasional use. I chose T-Mobile because the price scheme seemed to make the most sense, and I knew people who had it in my area (Washington DC) and thought it got OK coverage.

After 4 months, I really like my phone and the service. It's perfect for me, and I think I'm getting a good value. The phone isn't as easy to use as the three previous cell phones I've used, but once I learned the important features I was fine with it. The reception & coverage are not as good as Verizon's in DC, but I don't need perfect coverage, I only need adequate. Everything works fine. And the best part is, this phone has really good battery life- something that has plagued me in the past.

The one bad thing was that setting up the phone initially was difficult. I didn't quite understand the instructions that came with the packaging, and it took an hour of being on the phone with customer service to realize that I had everything I needed and was just doing something wrong. The customer service people weren't all very helpful but they were all nice and apologetic about the situation, which I appreciated.

Then when I bought minutes online they couldn't activate them right away because they needed to verify my identity, and for some reason they had trouble doing that over the phone so I ended up going to a store. That was a frustrating experience, but all the customer service people were at least very nice about it. And I suppose I should mention that they were all bona fide native speakers of Standard American English- I didn't speak with any call centers in India, which I've heard is an issue with cell phone companies.

When I had to refill my minutes they were able to verify my identity pretty quickly, so I guess the problem from the first time was just a momentary hiccup. Now that I'm "verified" I should be able to order refills with no problem.

Overall I'd recommend this phone and this plan to people who don't use their cell phones constantly, don't need a lot of fancy features, and who don't get frustrated when learning unfamiliar gadgets. I would also suggest checking with people you know in your area to make sure that T-Mobile service is adequate there. If no one has T-Mobile, then chances are there's a reason for that.

I have come to the conclusion that there is no good cell phone companies out there. Tmobile advertises 10cents a minute, and says you get a 15% discount if you purchase over $100, but what they don't say is that the 15% is included in the 10 cents a minute rate...so in other words you think you are getting 1000 minutes for $100, plus another 150 minutes but you are not....you get only the 1000 which they say includes the discount. So you are actually paying 17cents a minute if you buy less than $100 worth of prepaid minutes. Also the customer care has been a joke...just like AT&T which may actually be worse...sitting on hold, getting bumped from one person to the next, repeating all the info you just gave to the previous person, etc. Every company I have dealt with lately appears to be out to screw you...

This is a dual band phone, so don't plan on taking it outside of the states. It also has an awkward menu system, but is usable.

Overall, I love the phone, for the basic fact that it works. Voice quality is good, and I get cellphone reception where as most other carriers constantly drop calls at my house (from excessive coverage). T-mobile service is good in metropolitan areas, and T-mobile stores are a helpful and easy way of fixing problems.

I have had T-Mobil pay as you go plan for about two years. I love it. My phone is a Siemens. I have use it in NH, MA & RI with very good reception. Maybe the previous review was a problem with the phone and not the service. Before this I did have a Nokia phone and their pay as you go plan. I changed.

I had them years ago and had problems with coverage, billing and customer service, so I guess it's my fault for trying them again. I bought this prepaid phone from their web site as a gift for my grandparents. Wanted to set everything up for them so it would be easy to use: well the activation process requires calling an automated system from a different phone and entering 15 minutes worth of information, then it bounced me to customer (non) service, which bounced me around and cut me off for an HOUR AND A HALF before telling me that they had printed the wrong activation code on my paperwork and would send me a new number in the postal mail so that I could start the process over again next week some time. I pointed out that I ordered it online so they should be able to email it to me at which point the un-service woman became belligerent with me...I am sending it back, and by the way in my neighborhood it only showed 2 bars of service, my ATT phone always gets 4...what a waste.

First of all, this review is NOT for Nokia 2610 cellphone. The cellphone IS good. The following review is for T-Mobile.

I bought a T-mobile prepaid cell-phone a year ago. I moved to an area where only AT&T network was available. I broke the old phone by accident and ordered a new one 40 days ago. I added $25 of minutes to the phone. Then I could NOT call out using the phone. I called T-mobile, they asked me to turn off the phone, turn on, turn off, turn on.... Still the phone didn't work. I called T-mobile trying to return the phone. I was told "NO WAY......" I asked for a refund for the $25, which I was not able to use. I was told "There is NO WAY we can give you a refund....." They said they "WILL solve the problem". But WHEN?
It has been a week. The problem is still there. I called them and was pushed from customer service to tech support, then back and forth for hours. Want to refund? NO WAY!
So here I am, a Thanksgiving with T-mobile, which does NOT work.

T-mobile, I WILL NOT buy ANYTHING from you! NEVER! NEVER!