- Platform: Windows 98 / 2000 / Me / XP
- Media: CD-ROM
- Item Quantity: 1
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Most Helpful Customer Reviews
7 of 7 people found the following review helpful:
1.0 out of 5 stars
Not worth Buying,
By
This review is from: Norton AntiSpam 2005 - Single User (CD-ROM)
I purchased the Norton Internet Security with the Norton Antispam hoping that it would eventualy solve my ever increasing amounts of spam in my inbox
With my daily routine of clicking this is spam - my Norton Antispam folder contained 8000 spam emails in 6 months. I checked my statistics and the logs to my astonishment - Norton Antispam did not scan 1 single email. Reporting this 3 times during 1-2 hour live chat sessions (with their customer support) only proved to me that this product is as bad as all the reviews state. The "techs" provided me the same advice and fixs over and over again which, were all tried and failed. The phone support was equally as fustrating as the chat support and Symantec's outsourced technical support technicians seem to have a single cheat sheet page of solutions that never resolved any of my concerns. I will do some additional research and choose anything but a symantec products. They were good in the past but failed miserably with this version. They get an D- for the software and a BIG F for customer support. Buyers Beware!!
8 of 9 people found the following review helpful:
1.0 out of 5 stars
Buggy Product + Terrible Support = Total Junk!,
By Web Dude (San Diego, CA United States) - See all my reviews
This review is from: Norton AntiSpam 2005 - Single User (CD-ROM)
I work in IT and I've dealt with a lot of buggy Symantec products before but this is by far the worst one I've ever used. If you're an Outlook Express user then this program will be totally useless to you. It seems that the infamous "'This is Spam' button crashes Outlook Express" bug from the 2004 version is still there [...] After going through the usual uninstall/reinstall/change every freakin setting routine, I spent hours trying to find a solution on the symantec tech support site and on other sites with no luck. The Symantec tech support site is terrible. I couldn't find any place to report an incident through email or post it to a support forum or anything like that. And with phone support at $30/incident, I'm currently looking at how to get a refund!
4 of 4 people found the following review helpful:
1.0 out of 5 stars
Junk - Symantec should be ashamed,
This review is from: Norton AntiSpam 2005 - Single User (CD-ROM)
Search for Amazon item number 10099566 to see an overwhelming number of bad reviews of Norton AntiSpam 2004. They didn't improve the product much in the 2005 version. It is really disgusting that Symantec has leveraged the Norton brand, formerly known for quality, with the cynical money grab that is Norton AntiSpam. Absolute junk software, with comically bad support. I hope to see a class action lawsuit against Symantec for selling this product that they certainly know is defective in a myriad of ways.
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