Customer Reviews

Norton AntiVirus 2007 - 3 Users [Old Version]

5 star:		(9)
4 star:		(9)
3 star:		(0)
2 star:		(1)
1 star:		(13)

 

 

I bought Norton Anti Virus,Systems Work Basic,and Firewall as well thier backup software. I had problems with my PC and had to reload this software several times. I then was asked by the software to go on line and activate the software. I had it on the pc for several weeks. To make a long story short after many attempts to activate the software on-line via the server and by telephone I was told I had to many installs. I contacted customer service and was told that the server would not activate me because I had install the software to many times. I paid good money for these applications and I feel I should be able to load them onto my PC as many times as I like. Now I am out all this money and have no protection for my PC. Good By Norton who I used since DOS days. I will look elsewhere for products which supply the same service!!!

Symantec is trying to produce better products this year.However their tech and customer support is very very poor out of India. Symantec is set up to charge first and talk later.This has cost symantec customers much grief,and many failed installs,to boot!!.I have a copy of 2007,but uninstalled when my computer crashed.They tried to charge me,but i refused.When you have a failed install or older versions on the machine,you need to use Their special clean-up tools.I would wait a few months for symantec to iron out this years bugs.Thank you Stewart L.

Norton is still the 800LB. Gorilla of Antivirus software, but I think more and more people are realizing that bigger does not mean better!
The old days when Peter Norton made an excellent antivirus program are long gone, and these days Norton is just a mass produced product of Symantec's.
Customer service is through an Internet Database, and you must pay over $40 just to speak with someone even when Norton lets you down and lets a virus slip in. The biggest problem is that this program is a huge hog of system resources. It is no wonder that the ratings are so poor on Norton these days. I bought Trend Micro's PC-Cillin and have not looked back. There product is less expensive and includes free phone support, and they have received all sorts of awards for their product.

I've been a loyal Norton anti-virus & utilities software customer since the stone age, but like several other reviewers, I'm deeply disappointed that Norton Internet Security 2007 is incompatible with ZoneAlarm Pro, Sunbelt CounterSpy, and Microsoft AntiSpyware, and even more deeply disappointed that I had to crack the shrinkwap to find that out. Once upon a time, Norton was the epitome of well-designed, thoughtful, customer-centric software, but they've degenerated into outsourced hacks trading on a well-established name. I'll be returning Symantec's software if I can, and buying ZoneAlarm's A/V package instead.

i pruchased the 3 computer product. I installed and have been in email tag with norton support ever since. My computer will not shutdown after installation. They have no idea why. I have been through the same protocols over and over again for over three weeks. I was finally told that installing version 7.02 would fix it for sure. I did and it did not.
I was also told that unlike other products such as webroot, when you buy a three ciomputer pack, then expiration date is tied to installation on the first computer. If the three computers do not have the same installation date-like mine -i had 2006 installed on three computers which were put on at different times-you can lose the value of the subscription. When I called Norton customer service -i get the reply that what can you expect we gave you a bargain-about 70 on a three computer deal. The service was rude and not helpful. I asked why it did not say anthing on the box or in the manual and was told that was my proble,.

WARNING!! This was the worst experience I ever have upgrading software from the same co. I have Norton Ghost, Partition Magic, and 06 Internet Security on my laptop. After instructed to remove 06 IS, I installed the 07 Antivirus. Afterward I kept getting a pop-up Runtime Error msg and the product will not work. I went to the support site and follow the instructions to use their Autofix tool to completely remove all of 06 IS and LiveUpdate. I did so and reinstalled the Antivirus. STILL GOT THE SAME @#$%^ ERROR! I went back to the support site and was told to remove the old IS and upgrade to a new LiveUpdate first. I did so and reinstalled Antivirus. STILL GOT THE SAME @#$%^ ERROR! I called support and waited 30 mins. Finally was told I needed to pay $29 fee for live help. I returned the product and vow to never buy from Symantec again. I purchased CA Internet Security and installed without any problem.

This is the first version of NAV, with which I have had trouble (and I have been a loyal Norton user since they came on floppy disks). It will be my LAST Norton product. This program is far too large, both in terms of sheer disk size and processor usage. The program runs "quick" checks (NOT quick, despite the name) and LiveUpdate EACH TIME YOU START THE PC...unless you entirely disable LiveUpdates. I have installled NAV 2007 on 3 computers, each of which have had different, but serious problems after the installation. One hangs on startup and shutdown about 50% of the time, another can no longer connect to a VPN, unless the entire Trojan blocker part of NAV 2007 is disabled (despite HOURS on the phone with approximately 20 different Norton employees who repeatedly tried to charge $70 to talk to me about what is clearly a bug in their program...and yes I set a rule in NAV to allow the VPN connection...the bug being that no matter how many times the user sets a rule allowing "to and from" communication with a server, the rule remains set to ONLY allow one-way communication, so...still no dice!), the third computer experienced so many issues during installation, that another anti-virus program had to be purchased for that machine.

I am unable to offer a suggestion of which antivirus program to purchase other than to recommend NOT to purchase NAV 2007. Maybe version 2008 will be back to the standards that I have come to expect from Symantec, but this consumer will not be there to find out!

I've had NAV 2007 3 user for about 4 months now. No problems.

I think the key is being aware of these comments and being careful to uninstall any previous versions of NAV before installing. It is also generally true when installing many types of security software that you have to be careful about running security software from other companies (like a firewall from ZoneAlarm, etc) with that software. I don't use any other, including a firewall, since I'm careful about my outgoing activity/programs I install and my router protects me from uninitiated incoming activity. I think a good antivirus program coupled with some good incoming firewall protection (hardware(NAT router) or software, preferably hardware) and common sense and caution on the user's part about what they download, install, and websites they go to, etc is all that's really needed for most people. A bunch of extra garbage usually only complicates your life in time, money, etc spent on your part usually without a great deal of added protection (this includes user propensities as well... like getting sick of your software firewall nagging you all the time and so not looking at alerts as critically anymore, etc). A bunch of concurrently running security software also tends to bog your system down and increase the risk of a system crash.

I have been using the Norton AV for a while now....does what it says. Got a good price for 3 systems license, the rebate came on time. The only little gripe is that Norton products hog a lot of memory and they need to do something about it. For this particular version, after reading all the reviews and elsewhere, I contacted Norton and they also suggested to uninstall any previous versions and then install fresh. Followed that and did not get any problems. They even have a uninstall utility for the previous version. Beats me why they cannot have a clean upgrade path but thats how it is.

The only problem that I had,was loading the actual program on the three computers that I have.You had to delete your old Norton AntiVirus 2006 before starting.Also I have one more problem that after I loaded the Norton AntiVirus 2007 - 3 Users on the last computer I still get a error that I need to down load the latest updates,which I already did.