Top critical review
Not the same as Norton used to be
on August 4, 2015
I have used, almost exclusively, and recommended to customers, installed on many customer PCs the Norton Antivirus products since the very first antivirus was introduced by Peter Norton in the very late 1980s. I have, until now, had good success with these products. This particular install, on one of my computers, updated automatically to the latest version, Norton Security. Oh, what a mess. Installed on a Windows 7.1 64 bit PC with 32G memory and an Intel 4790 I7 CPU . . . this antivirus started crashing the computer randomly, especially did not like IE11. Way overload on the CPU, constant drilling, huge memory hog, just way too many things dumped into the latest Norton Security version. Tried in vain for three days to get this thing to work. Please note that I am run a small computer services/sales/repair business and have built PCs, written software for them, programmed them configured them, setup complex business networks and internet . . . AND I was finally able to diagnose the issue in the latest Norton to a couple particular files that were necessary for the software to work. I finally reached a real person in Norton tech support, who knew nil about what was happening, only wanted to connect to my PC and tinker with it . . . the answer here is always a big NO. These guys always mess up the PC worse than before, and I have had to repair and correct their tinkering on many customer computers. I finally insisted to get transferred to a higher level tech, and when discussing the issue with him he was quite surprised that I was able to locate the issue with a particular file in the installation . . . now this techie knew about this problem, I was not the only one having it. He offered to email me a FIX, what he did, that was a link for me to download a pre-prepared for this problem software correction. We also discussed possible manual corrections, registry edits, included. I applied the fix and performed the recommended manual registry edits to no avail, the problem was not corrected. The PC was still very temperamental and certain applications would randomly crash, the PC took forever to boot, and the CPU continued its continual drilling as well as the memory was being hogged and constantly changing. I could not get another response from Norton tech support to report these results after trying repeatedly for over an hour.
So, I totally uninstalled the program, using the latest Norton Removal Tool. Please note that the Norton Removal Tool is supposed to remove all traces of all Norton products, but, almost as expected, it leaves registry rummage that has to be manually removed, AND it totally ignores the Norton Identity Safe application (that works with the browser) uninstalled. This Identity Safe had to be manually uninstalled via the Control Panel.
Once the computer was finally cleaned of all Norton products and registry clutter remnant rummage, rebooting was very fast (36 seconds) for being completely ready and no more crashes. The PC ran splendidly.
As antivirus and real time malware protection is absolutely necessary, I purchased the Malwarebytes Premium real time and installed that. I have been a good Malwarebytes fan, as have most good PC service personnel, and have used the FREE version tens of times to clean customer PCs of unwanted viruses, malware, PUPs, and other trash, as well as registry entries. When all else fails in cleanup, most knowledgeable folks go to the free Malwarebytes.
For quite a while now, I have been running the Malwarebytes Premium with very good success. The computer runs fast, the protection is not a memory or CPU hog, it performs as stated. I probably will not go back, even after 25 years of Norton use, and probably will never purchase another Norton product. Simply stated, as Norton claims with their new Norton Security, one application DOES NOT FIT ALL --- one application does not work on all devices as Norton claims. I am sure that they are trying to get with all the wireless and smartphone and tables use that is replacing ordinary PCs today, but in the business and corporate world, PCs still are necessary as PCs perform tasks that these other wireless smart devices cannot do, or do not do well, or are most difficult to use for a difficult task.