Customer Reviews

Norton Confidential 2007 [Old Version]

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(15)

 

 

I recently purchased this software and had to uninstall it. In my case, I was unable to get into my Quicken account, which is password protected. One of the features of Confidential is an "Information Vault" which stores all passwords. I was prompted to enter the Quicken one as well, but chose not to as I felt this would defeat the purpose of having a password set up in the first place. After that, when I would enter the Quicken password, my machine would just hang up. The only way I could get in was by opening it in safe mode.

I believe that this product sounds appealing on the surface, but when you get down to it, it promises more than it can deliver. I also think that when it comes to internet security, the best solution is to take reasonable precaution. If you respond to an e-mail requesting your account numbers and passwords, a software package is not going to save you.

I purchased this product based on my previous experience with Norton products and have been quite satisfied with their performance. Thus, I was extremely disappointed with this product.

This product caused my IE 7 browser to hang just about every time I used it. It causes internet pages to load very slow. This product scans every internet page before it will load the page. Many of the features that this product boasts come standard and FREE with the new IE 7 (such as phishing protection). This product is NOT compatible if you use Norton System Works.

As others have noted, this product prevents AOL from loading on my machine - it just stalls (AOL is using a connection via Cable). It also "automatically" registers itself with Symantec and starts the counting of the 1 year subscription unless you cut of internet access. I removed it from that machine (a Toshiba Laptop) and installed it on my backup Dell (an older Pentium 3 866mhz). Both were running XP with the latest updates. It slowed Internet Explorer to a crawl and locked it up when I attempted to first write this review. It also slowed overall performance, when not in the browser, though this seems illogical. I uninstalled it (it was the only Norton product on the machine) and it left Live Update installed until I manually started the removal of it. Fortunately everything is back to normal after removing all. This is truly dangerous software for those with at least my type of equipment: Stay away unless you have very poor browsing security and a machine that does not choke on it.

Norton old password manager worked much better. It is a pain to use especially if you use the same password for serveral different websites. After using it for a couple of weeks, most of the time not working properly, the final straw was that it suddenly stopped recognizing my Infovault password. Several emails to Norton and nothing but worthless repsonses. Hours wasted trying to get help from their website! Even when I just wanted to know if I unstalled the product would password manager still work, no response.

It's time to switch to any product BUT a Symantec one: what was once the best security software company for PC users is now the worst.

It was time to upgrade my Systemworks Premier to the 2007 version, so I checked out the '07 features online. But where was Password Manager? Hell, I have 187 passwords and logins I DEPEND UPON Password Manager to fill in -- at least 30 of them a day. After an hour on the phone with allegedly 'English-speaking' Symantec CSR's in Bombay, the story I got was that customer surveys prompted them to 'drop' Password Manager. Not being stupid, I said, 'let me guess, Symantec's going to roll out a stand-alone Password Manager to extort another $40 from me'. 'Oh, no, sir, no, no...'

And here it is: a $[...] rip-off, nothing but Password Manager -- not so cleverly disguised as 'the Vault' -- along with other features IE7 provides for free, and marketed as a 'new' online security program.

Symantec seems to put more effort into playing marketing games with their customers than they do into making the programs they sell WORK correctly. Norton Anti-Virus is a MESS; it's once-a-week Wednesday night updates are now a joke: launch your attack, release your new virus on a Thursday morning and you'll have millions of NAV subscribers at your mercy for at least a week. Three times in the past few months, NAV has failed to stop an attack -- after several years of never failing. Systemworks too seems to be causing more problems than it solves (I'm continually rolling back to undo 'fixes' One Button Checkup or WinDoctor creates, after the 'fix' crashes my system).

Goodbye, Norton, hello McAfee -- or ANYBODY else. This rip-off -- deleting Password Manager from Systemworks only to regurgitate it as this bug-filled mess called Norton Confidential -- is the last straw.

I installed Norton Confidential on computer and it was a total disaster. It slowed everything to a crawl, then caused error messages that I could not get rid of. Finally it warned that it was shutting me down before the system was damaged. Then the message just sat there, it did not shut down. I finally shut down manually. This happened three times. Finally I tried to delete the program, it deleted partway, then everything hung up. After I shut down manually again, and restarted it finally finished deleting. Defraging and and clean-up took two hours. The whole process took over four hours. Now I am back up to speed and very annoyed.If I could give it a negative rating number I would

I purchased this product with the hope that it will help me protect my computer without too much overhead and interference. The password manager is quite useless. In more than half the times it did not enter passwords. In cases where it entered passwords, it took about 5 seconds to do so. It also asked me if I want to store passwords repeatedly for the same site.

It interfered with the operation. It did not let me go to sites like paypal and charles schwab. When I contacted Symantec support, their response is to disable the Phishing protection when I want to go to these sites.

My quicken started having problems. I had to restore old backups and it took me 2 days to finally figure out that it is Confidential that is causing the problems. I would have given this s/w 0 stars if it is possible. Now, I uninstalled the software from my computer and have no intention of re-installing it.

I can't believe that a company like Symantec releases software that is so buggy and unusable.

A pain to install, requiring more than one attempt and rebooting.
Then, it slowed internet explorer to the pace of a dead turtle, even with broadband access.
(It does not protect nor slow down Mozilla Firefox.)
To make Windows Explorer usable, I had to un-install this program.
It was one big waste of time.
For me, Norton-Symantec is trashing their brand reputation with this garbage.

This is among the most disappointing Symantec products!!! When one tries to log in to the infovault, the login box is often empty! There is no way to submit the information. It is also impossible to get a straight answer from Customer Service. BRING BACK THE OLD PRODUCT, PLEASE!!!! Have been a Norton customer for years....this one is just not great!!!

Do not buy this product. Nortons does not even sell it because it will not work wit antivirus