Novabackup 10 Professional Box Includes 2GB Free Online Storage

by NovaStor

Product Features

• INCLUDES 2GB FREE ONLINE STORAGE

Product Details

• Product Dimensions: 7.5 x 5.5 x 0.8 inches
• Shipping Weight: 0.8 ounces
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B001A2R6PE
• Item model number: 31007
• Date first available at Amazon.com: May 25, 2008
• Average Customer Review: 1.8 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #11,785 in Software (See Top 100 in Software)

Product Description

NOVABACKUP 10 PROFESSIONAL BOX

Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

3.0 out of 5 stars Top-rated backup utilty; neat user interface; clueless rambling manual, December 6, 2008

By 

Rudy "pain-doc" (Columbia, SC USA) - See all my reviews

This review is from: Novabackup 10 Professional Box Includes 2GB Free Online Storage (CD-ROM)

Solid, simple and comprehensible backup programs should be highly polished and reliable utilites by now -- easily outclassing the clunky Windows software. Surprisingly, not so at all; Retrospect, the tortuous and expensive but highly reliable dean of the class was tops for performance. Lately though the product has fallen behind, with the latest version not all that much enhanced. So finding NovaBackup ver 10 now toprated in class (having tossed ver.7 years ago) I purchased the boxed version.

The well-designed interface is clean, streamlined and covers all the backup tasks, with direct disk imaging for disaster recovery now included. Installation itself was a breeze ... until you realize they ship the 15-day trial version after which all your backups become useless. Getting the serial number registered alone was an all-evening aggravation, that could have been avoided were only proper printed (or readme) guidance provided.

The rambling instruction manual, as well as the Help tips seem to have been dashed together by a committee of geeks. Numerous unpardonable omissions of getting-started questions such as proper use of the 'New Job' and 'Save Job' buttons, and a bewildering jumble of terms like key code, serial number, etc. are left for the user to figure out. Maddening too for lack of clarification is the difference between 'Job Name', 'Media' or 'Backup Job Name'; these terms sometimes are exclusive, other times interchangeable, and many times are called something else altogether in the user dialog boxes.

This is a very promising backup utility, but it's got a ways to go yet to marry up advanced software engineering with basic operational needs. Until a comprehensible manual and help (preferably contextual) become available, this is recommended only for the tenacious PC user.

5 of 5 people found the following review helpful:

1.0 out of 5 stars Poor product, February 7, 2009

By 

Chris (St. Helena Island, SC) - See all my reviews

This review is from: Novabackup 10 Professional Box Includes 2GB Free Online Storage (CD-ROM)

Version 8 gave me excellent results. NOT Version 10.

Disaster recovery does not work. Offline storage apparently does not work. The program won't let me delete scheduled jobs. The program initiaties by itself and I have trouble getting it to stop.

Live support chat would not work. I have dealt with three technical support personnel on the phone and they have taken control of my computer for a total of 1.5 hours and the product is still not fixed. And worse - I can not remove the product from my computer now because of the "corrective" steps they have taken. I am stuck in a loop.

Half of my e-mails to Novastor have been returned undeliverable. Everytime I do get an e-mail through with my current case number they assign another new case number. They send me e-mails that my trial version is expiring when I have already paid and registered their product.

The sales personnel said another version is coming out in March. Maybe that is a debugged version of this release. I have a straight forward computer system - standard PC set-up and nothing exotic. I have spent over 25 hours working with this new version and for a self-employed professional that is alot of wasted time. I felt the need to warn others about my experience.

4 of 4 people found the following review helpful:

1.0 out of 5 stars Does not work, January 6, 2011

By 

rd - See all my reviews

This review is from: Novabackup 10 Professional Box Includes 2GB Free Online Storage (CD-ROM)

I recently had to replace my hard drive and was grateful that I had purchased a backup program. when I inserted the boot recovery disc....nothing. I could not read the backup files. I called Novastor and was simply told thast they did not offer phone support on this product and instructed me to send an email request. I did. The reply I got said I would have to pay $29.95 for support. I again called the company and demanded to speak to someone in management. I got the director of something or other (his name was Nate) who initially told me they had their rules. Eventually he suggested I download a trial copy of the software since I did not have a disk (I purchased the software by download) and use that to recover my data. I did, but it still did not work. The product did not perform, support was nonexistant and the company attitude was arrogant.