Customer Reviews

Novabackup Professional Edition for Tape, Disk & CD/DVD

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

We gave it our best shot. So did their techs during a phone call and two emails. They thought my Anti-virus sofware was to blame.

The problems I encountered have to do with network permissions, not anti-virus software. I called Dell and McAffee and niether knew of a fix. I have a stand-alone computer, I am the administrator. Between my wife and I, we have over 55 years in PC and mainframe computing experience. They weren't helpful, the software is full of pitfalls and need to be re-configured to allow for a "dumbed-down" approach to the simple task of copying files to an external drive. "out of the box instructions do not require that anti-virus software be turned off, nor that the destination drive be set for NTFS file config. Both were offered as helpful suggestins, but neither worked.

Sorry, but for the average user, we can't recommend Novabackup, nor your customer service capabilities. During two three hour attempts, Novabackup didn't even get past the "write" stage.

Although the Nova tech support worked with me for over two weeks, posting emails back and forth, I was never able to get the software to function as advertised. I finally had to return the software. I will give the Amazon return procedure 5 stars, however.

Factory sealed as stated in the listing. Installed and works without a problem. This software is also simple and reliable.

Thanks!