Customer Reviews

Now Hiring!: Finding & Keeping Good Help for Your Entry-Wage Jobs

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One of the toughest duties of running or managing a small or mid-size company is keeping good staff, especially those with jobs on the lower end of the pay scale. Lauer advocates starting with a plan and then hiring the right people and then training them. Far too many companies hire warm bodies and expect they can train them to be outstanding. Lauer points out the fallacy in that idea and explains why doing what is necessary to hire great candidates puts a company far ahead of others. Lauer also suggests several ways to keep good employees and teaches you how to terminate employees without causing you or the employee an excessive amount of grief.

I bought copies for all my managers. You should too.

As Hiring Coordinator at a company with 50 department managers, I highly recommend this book not just to those who do the hiring, but also to those who supervise the work of others. The recommendations on how to make a job fun, and how to retain employees are right on the $$. The authors' experiences provide practical suggestions for hiring, training and retaining employees. It becomes evident that pay is only one factor in keeping an employee--and not the most important one. Recognition of work is far more important! The authors give many creative ideas on how to make an employee feel appreciated.This book belongs in the library of every personnel director, manager, small business owner, or CEO.

In describing how to deal with employees who go to management with complaints about other employees, the authors insist (w/o evidence) that such complaints are "...only inside the fighter's head!" Their recommendation is to train such employees to think happy thoughts. Contrary to the authors' prescription, strong management is not for those who hide behind happy thoughts, but requires the ability to confront and deal with real issues and genuine personnel problems - instead of comfortably convincing oneself that any complaint is false and need not be dealt with.