- Platform: Windows NT / 98 / 2000 / Me / XP / 95
- Media: CD-ROM
- Item Quantity: 1
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Most Helpful Customer Reviews
34 of 34 people found the following review helpful:
1.0 out of 5 stars
Layout Retention is poor at best, hard to use,
By
This review is from: Omnipage Pro 14 (CD-ROM)
This is not a planted review. I'm just a home user. I have been using OmniPage for years. The last version I used prior to OmniPage Pro 14 was OmniPage Pro 10.
This version does the worst job of layout retention I have seen in any OCR software period. Version 10, the version I was using prior to upgrading worked much better. Its hard to use, menus and features appear easy but in fact don't work very well at all. The system of "workflows" is flawed at best. If you just want to take a simple text document with images and scan it into say word be prepared for a nightmare once in word. The result of your scan will retain very little of the layout of your original document. ScanSoft makes some very fine products that I use. Oddly their "flayship" software OmniPage is difficult to use and performs poorly. Do yourself a favor and look at other OCR software before buying this.
29 of 29 people found the following review helpful:
2.0 out of 5 stars
Works great until you have a problem,
By Mike Davis "IT Manager" (www.beardsley.com) - See all my reviews
This review is from: Omnipage Pro 14 (CD-ROM)
OmniPage 14 worked great at first. Then I needed a patch to fix some problems I'm having with the Batch Manager. Their update function under help is broken. (Look at other recent posts by other users.) I tried calling yesterday ($20) and couldn't get through.
I'm well versed in fixing broken apps. After uninstalling/reinstalling, uninstalling/manually removing files and registry entries/reinstalling, I'm still having the same problems that are making it totally unusable. After searching Scansoft's website, and posting twice to their "user forums", I started looking for alternative solutions. I found more posts here than I did on Scansoft's site.
35 of 36 people found the following review helpful:
3.0 out of 5 stars
Updates Are Difficult -Tech Support Limited,
By Teacher "Bob" (Europe) - See all my reviews
This review is from: Omnipage Pro 14 (CD-ROM)
Three things your readers might want to know: 1) There is no free online technical support ($10 per report sent is available) 2) You have one free call to tech support (then it is $20) 3) Updating the software is not through downloads from the website. The website lists that an SP1 is available for Omnipage Pro 14, but it can only be accessed through the help/webupdate feature in the program. Unfortunately the webudate doesn't work and though I have reported the bug twice, I got no communication from Sansoft and no information in their online "knowledge base" on how to solve this problem. Since I am in Europe, I haven't called their tech support, and in fact I am more than irritated that such a complicated method of software updates exists. When other software companies offer auto updates through the program (such as Microsoft Windows, Office, etc.) they also let you download directly when the auto method doesn't work or isn't convenient. I think your readers need to know the mindset of Sansoft before they buy a product that may be expensive and inconvenient to maintain.
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