Customer Reviews

ScanSoft PaperPort 10

5 star:		(6)
4 star:		(3)
3 star:		(0)
2 star:		(2)
1 star:		(21)

 

 

This is my first Amazon review. I have been using Amazon since the dawn of time (1997) and this is the only product to move me so much as to break my silence and warn others.

This product is practically non-functional. I have used PaperPort 9 for 2 1/2 years and happily so. I thought 10 would be much better, but it must have been a re-write, because it's very different.

Granted, none of this is a measurable problem just opinion, so here are my measurables:

- Where it once was instantaneous to double-click on a thumbnail to view a document, it now takes 5 to 10 seconds.
- Where once i could move a document between folders instantly, it now takes the same 5 to 10 seconds.
- With Paperport 9, my scanner could run at top speed without stopping. With 10, my scanner overwhelms the app and causes it to crash if i let it run full out.

Paperport is/was a great product, but version 10 is a complete waste. Please purchase version 9 and you'll be glad you did.

Oh, and if you have problems with Paperport -- Scansoft charges you to talk to them about it. All technical support is on a pay-as-you-go basis, no freebies. There are google/yahoo support groups, but they offer little help.

Buyer Beware

I've been using Paper Port 9 for some time, with satisfaction. 10 is, on balance, a step back from 9 and I don't recommend it. The Page Autostraighten feature, so useful in 9, is unavailable in 10. It's always grayed out. Storage of native files could be put in an assigned folder in 9, but not in 10. And 10 operates slower. ScanSoft offers essentially zero customer support except at a charge, so no help there. I'm about to remove 10 and re-install 9.

Like others who have commented here, I have been a very happy Paperport 9 Professional user for several years. Last month, when I got a new high-end laptop with Windows XP Pro and saw that Paperport 10 Pro had just been released, I checked it out and was excited about all the new features.

However, from the moment I loaded it on my computer (and I should note that I am a VERY experienced computer user AND I actually read and follow directions carefully - so this isn't a case of some newbie who didn't know what he was doing) this software has been an unmitigated disaster! Everything ran at the speed of stone and my system crashed repeatedly. In the end, I completely re-imaged my computer back to the way it was when it came from the factory and re-installed all my software. I went back to Paperport 9 Pro and everything is fine again.

BUYER BEWARE !!

I have used PaperPort since version 8. Version 10 should be much better. It has some nice ideas added. They just don't work in the first release.

The other reviews of this product spotlight the defects in the initial release. It is usually a good idea to wait for the first patch before writing any review of a product. But it is not four months since ScanSoft allowed this mess out the door, and there is no sign of progress.

Listen to what other people have said. DO NOT BUY THIS PRODUCT UNTIL THEY MEND IT.

I've been using Paperport for years, started before v7 was ever released, and made every upgrade along the way. Each verson was always a nice improvement, espec v9 ...but NOT v10. Stay away from it ...buy v9 instead.

If you were a v9 user, and upgraded to v10, y'all know what I mean. Simply stated, it's trash ...full of bugs, slower than ....slow. Oh so frustrating.

For those of you who never used Paperport before, you MIGHT like v10 ...but that's because you don't know any better. ScanSoft NEEDS A MAJOR!!!! BUG FIX for v10, if even that will ever do the job. Version 10 should have never been released in its current state.

For any newbies to Paperport ...buy v9. It works smoothly, is faster ....and it still has plenty of features that you will like, and other features, once you better learn the software, that you will learn to exploit with satisfaction. The so-called new stuff that v10 supposedly offers is not even close to significant enough for one to have to endure all is 'bugs', inoperabilty and slowness. ...that you will quickly come to find out if you were a knowledgeable user of the earlier versions.

I upgraded to v10 as soon as it was released, and have had to 'tolerate' it everyday, and do 'work arounds' from the way I previously used it, since the day I installed it (a few months ago) ....while waiting, and waiting ...and waiting for Scansoft to release a Patch/update.

...Well enough is enough. Tomorrow is April 1st, and I am no fool! ...I'm switching back to PP-v9.

Does not work with XP Professional. I have tried reinstalling, thank you. Locks up about every fifth time when printing in the PaperPort proprietary format to file from Web. Then if you reboot and try to delete the file using the program, it locks up again. The only way to delete is to open a dos command line, go to the directory and delete there. You can print to file in PDF format and then convert to Paperport Format. Every new version of PaperPort comes out Buggy. I have been using the program since version 5. This one is the worst. They have no patches.

I've been using Paperport since Version 4. Each upgrade since has brought at least one important feature, and many new bugs, which usually get ironed out, but not always. I've never been able to use the indexing system, mainly because it's always been buggy and a CPU hog when it's running.

While storing in PDF is a great idea, especially since Paperport seems to be on a downward trajectory in quality (and no support other than paid support--you can't even report bugs without paying), it's a good idea to be able to get your documents out of the MAX format and into a format supported by others.

Version 10 is so slow on my dual processor programmer class workstatio (Dell Precision 650), that I hate having to go and look for my documents. It's not slow finding them, it's too slow opening them and working with them. It used to be instantaneous--now its wait, wait, wait. It's basically unacceptible.

With Scansoft's poor support policy, I will not be buying Paperport any longer. I will stay with Version 9 until I can find something else. My version 10, if used for anything, will be used to convert out of the MAX format.

When I installed my first Paperport (v7), it was one of my top 3 programs of all times. Since then, PP has gone downhill with every major revision. It took me a year to get through the fatal bugs in v9, although it will still crash from time to time for no apparent reason, the only software from my 142 installed programs to do so. Of my 3 big reasons of use (search, compressed document format and document edit), I use PP only for edits of my scans, as Acrobat (for archive format) and Copernic (free) do a much better job in the other two departments.

In light of this track-record, v10 is an insult to injury as v9 should have been fully cleaned up before a new offering. I fervently hope the company can stitch the product up as I do not yet wish to abandon an old favourite.

I normally hate writing such reviews as all the negative publicity affects product sales, on which depend many jobs. Much hard work goes into product development so it is with a sad heart that I am moved to write this review, moved because a company could be so greedy to continue to milk its loyal customer base with half baked offerings. If this were a car, the streets would be littered with accidents.

I have been an AMazon customer forever and likewise, have had every version of PaperPort since the olden days. PaperPort has gone to hell in a hand basket. Once it was a great product; I had all my documents, receipts, even pictures scanned into it. Since about v. 8.0, the company has abandoned its thousands of loyal fans, and that has only gotten worse over v. 9.0 and 10.0. It's quite simply impossible to get int ouch with a human, and now my PP is running so slow, out of the blue, that I'm looking for another product. (In the past, I always got an upgrade, looking for a fix. No more.)

I had Paperport 6 running on a win 98 machine. This version rocked but did not work properly on windows XP so I "upgraded" to 10.0. What a huge mistake! It took many attempts to register the software so it would work. Once it was up and running it was slow slow slow. It was one of the reasons I bought a faster new computer but it still was slow slow slow! And talk about buggy. Don't even bother to use the help menu. The reason its not doing what you expect is because the software is broken! I paid $50 for paperport 6 and $100 for Paperport 10.0. That's $100 I wish I could get back.