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Defective Unit - Numark Tech Support Issues
on May 12, 2011
I just purchased this unit and it shipped from Electronica Direct yesterday. Upon discovering the unit sitting on my porch, it seemed that whoever packaged the item didn't fully seal the box that the unit was put in. Granted, it's not a high-end controller, but the packaging efforts to insulate the item seemed subpar.
I un-boxed the unit and set it up to play music. The unit is compact, the knobs and faders feel slick and work great. This is the ideal unit for the "Bedroom DJ" like myself. Plus, it's lightweight and portable if you feel like rocking a few house parties. It's plastic, so the construction might not hold up to the rigors of heavy club use, but for my little music set-up, it's perfect.
The price was great as well. Most other online retailers had the Mixtrack Pro available for $249. After my Amazon Prime membership kicked in, I got the unit for $210 with one-day shipping. It seemed like a great deal.
After using the unit for a few moments, I found that the right side jog wheel and play button flashed intermittently. A problem I associated with the speed of my computer. Unfortunately that was not the case. After using two different, more powerful computers and another copy of the software, the problem kept occurring.
The unit I received was indeed defective. The right side jog wheel registers a rotary input on the optical sensor when it's not supposed to. Perhaps it's the build, a manufacturer controlled defect, a fluke, or just poor workmanship, but I am now forced to return this unit and will not be purchasing another from Amazon and Electronica Direct in the future.
Upon speaking with NUMARK technical support, the technician told me that I could return the unit and have it repaired within 6 weeks. Having to wait 6 weeks to repair a unit that I discovered defective in the first hour of using it, to me, is unacceptable. It is my feeling that this unit should have been replaced with another immediately and without question.
I am returning this unit to Amazon today for a refund.