Top critical review
36 of 39 people found this helpful
AMAZON WILL NOT REFUND - EVEN WHEN ARRIVED DAMAGED
on December 26, 2012
I received this as a "just because" gift from my niece a few weeks ago. I have been suffering a lot of disappointments recently, and she was hoping to cheer me up. I was excited when it arrived, but the little glass pot had a crack just below the handle. So I was afraid to fill it with boiling water. Just another disappointment. The pot is made out of incredibly delicate glass. It did not surprise me that it arrived cracked. I packaged the pot, and box of tea balls, back up in the special box it came in, and then back into the cardboard shipping box. I let my niece know about the problem. She contacted Amazon about returning it, and was informed that the item could not be returned (even though it arrived damaged) because it was a "grocery department" item..... and there are no returns on grocery department items. So BEWARE, this is a very delicate pot, likely to break after few uses if it doesn't arrive cracked or broken to begin with.... AND YOU CAN NOT RETURN IT! No where in the item description was this little fact mentioned. They listed it as "frustration free" packaging... but it is definitely not a frustration free purchase. I will be very wary in the future of any purchase from the "grocery department". Wish I could give this item, and Amazons return policy, a ZERO star rating.