From the Back Cover
"This book should be read by every nurse manager. Nursing students and faculty will benefit from reading it as well."--Nursing Education Perspectives
"Dr. Forman's book is revolutionary and courageous in that it brings to light negative issues that exist in nursing management and patient care?.Her use of plain, day-to-day language and methods will ultimately bring reform to health care at the bedside."
—Deborah M. Tascone , MS, RN
Regional Executive Director
North Shore Long Island Jewish Health System
"The vignettes provide great examples that could lead to rich classroom or workshop discussions. Perfect for leadership/management courses and in health care organizations..."
Diana Mason , PhD, C, FAAN, RN
Editor Emeritus, American Journal of Nursing
Professor of Nursing, Rudin Chair, Hunter-Bellevue College of Nursing
Too often, both nurses and patients witness major breakdowns in the health care system-ineffective communication, unrealistic nurse-patient ratios, tension among staff, abuse of authority, and most importantly, managers drawn away from patients due to administrative duties. This inspiring guide presents engaging, real-life stories of nurses, managers, and leaders who have experienced failures of the system firsthand, and have been motivated to critically examine, address, and resolve them.
This collection of narratives includes practical methods, models, and strategies that nurses can apply to enhance and expand their own practices. Readers will gain a wealth of insight on how to overcome narrow-mindedness and egocentrism, to improve their management, leadership, communication, and organizational skills, and ultimately to bring real reform to health care practices and patient care.Key features:
- Presents stories of actual management issues and how nurse leaders/managers, nursing staff, and patients have handled them
- Identifies harmful trends in the health care system that can be analyzed and remedied
- Encourages nurse managers to shift the prevailing "system-centered" orientation to one that is "patient-centered"
- Provides a phenomenologically based leadership/management model for resolving nursing issues institutionally and individually
- Includes methods for addressing cultural and religious barriers among staff
An engaging, enjoyable read, this book will empower readers to learn from these narratives and to dramatically transform the health care system at large.
About the Author
Harriet Forman, EdD, RN, is a well-known nurse leader, educator, published author, and editor of the Cherry Ames series of books. She is a specialist in communication, management and leadership development, redesign, and patient-centered care and team building as critical components of patient and staff satisfaction and retention. She has been a chief nurse executive of both acute and long-term care facilities and worked with Nursing Spectrum in various executive and editorial positions, including launching the New York/New Jersey division, serving as executive director for the Florida division, and fulfilling corporate executive and editorial responsibilities. She also participated in launching what is now Healthcare Traveler magazine. Dr. Forman coauthored a labor relations column published over a 2.5-year time period in Journal of Nursing Administration, as well as many professional articles and a chapter on collective bargaining in Leadership and Nursing Care Management edited by Dr. Diane Huber.
Her previous experience comprises of both clinical and administration. Dr. Forman's teaching practice includes adjunct graduate faculty lecturing at several universities and continuing education instruction to groups as large as 1,200 participants. She is widely published and is a member of nursing and health care leadership-related organizations including Sigma Theta Tau. Dr. Forman has been accepted as a National Labor Relations Board expert witness in labor relations and managerial communications and as a Florida federal court expert witness in nursing administration. She worked internationally with health care, nursing, and medical personnel in Russia and addressed the first Congress of the All Russian Nurses Association in Saint Petersburg. She is a board member and senior consultant for The Center To Promote Health Care Studies, a Distinguished Alumnus of The Mount Sinai Hospital School of Nursing Alumni Association, and has her professional collection archived at the Center for Nursing History, Guilderland, NY, on invitation from the Foundation of the New York State Nurses Association. Her education ranges from a diploma in nursing from The Mount Sinai Hospital School of Nursing to a Doctorate in Education with a focus on the Nurse Executive Role from Columbia University Teachers College.