Customer Reviews

OFFICEJET PRO L7680 AIO PRINTER

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

I just bought this printer from Office Max a couple weeks ago, and I really like it, especially the tray that will hold half a ream of paper. I've used the built-in scanner to post book-cover pictures on Amazon, and it works great.

The print cartages are not refillable, though, but I had a bad experience with refillable cartages. In my old HP printer, one of them leaked and made a huge mess. Actually, it worked out great when because I took my printer back to Office Max where I bought it three years ago and where I got the cartages filled, they gave me a $250 credit. So my new machine only cost $160.

If you are doing a lot of printing, the HPL7680 is the one to get. It's a real pain to keep loading paper. Check the paper capacity if you're tempted to buy a cheaper printer.

I've had this printer for about 8 months. It prints pretty well, and still receives and prints faxes. However, a couple of months ago it quit sending faxes. When I would try to fax, it would make a screeching noise as the scan started, then tell me to "turn the power off and back on". It would not be possible to turn the power off, so I would have to unplug it. Never could get it to do any different, but it would still print and would still scan documents. However, now it has started doing the same thing when I try to scan. So I'm pretty much left with a "one-in-one" instead of "all-in-one".

Worked for all of 3 hours, then I made the "fatal" mistake of actually turning off my PC for the day! The next day there was no way in heaven or hell to make the PC locate the printer on the network.
Surfing forums, I realized I was not alone and having already lost 4-5 hours trying to make it work, decided that was enough and returned the printer to the store (didn't buy it on Amazon).
Simply put, it's technically a valid product but in reality it simply doesn't work as a network printer/scanner/fax.

This printer is by far the worst printer I've ever used. It's very prone to jamming, takes almost 4 minutes to boot up when turned on, and worst of all it doesn't work well with Windows Vista. If you have XP then you probably won't have as many problems as I did. However, with Windows Vista it very prone to spit out junk instead of the document because of programing problems. Do yourself a favor and avoid this printer.

I thought I was a happy HP customer, having purchased for my small business 2 Officejet Pro L7000 series printers. However, both of them died a little over a year of light service with a message about the printhead. Even replacing the printhead does not fix the problem and the whole printer needs to be scrapped. Both of them were a couple months out of warranty. What is puzzling is that both of them died with the same hardware problem, as identified by HP Support. The first one dying I could accept as the luck of the draw. But the second one dying a couple months later is unacceptable. After spending hours with HP Support, online and over the phone and escalating the problem, I was repeatedly told it's out of warranty. I insisted that is is unlikely that both printers would die so soon after warranty expiration AND with the SAME problem, but I was told, there is nothing HP can do, please buy another HP Printer to replace it.

Well, my answer and a warning to all interested HP Buyers is: NO WAY, I AM NEVER BUYING ANOTHER HP PRINTER AGAIN!!!!
YOU HAVE BEEN WARNED. IT SEEMS THERE IS SOME QUALITY CONTROL ISSUE HERE AND HP WILL NOT ADMIT IT OR STAND BEHIND THEIR PRODUCTS.

HP Officejet Pro L7680 All-in-One - Multifunction ( color ) - ink-jet - copying (up to): 35 ppm (mono) / 34 ppm (color) - printing (up to): 35 ppm (mono) / 34 ppm (color) - 250 sheets - 33.6 Kbps - Hi-Speed USB, 10/100 Base-TX - government

I have owned this product for over 2 years. I work it really hard as I've used it for my business. There haven't been any major problems with it. It has performed above and beyond what I expected. With the individual ink cartridges I spend a lot less money on ink that with my old HP. The only drawbacks of this machine (and they may be on other machines as well) is that it only 'automatically prints on both sides' for 8 1/2" x 11" paper. Also, when manually printing on both sides of the paper, it doesn't matter the size of the paper, the pages often stick together. This means that multiple pages go through at one time messing up many of the copies. To remedy this I simply sit with the machine while doing a big printing job and hold down all of the pages except the one due to be printed. I just play Solitare while doing this and I don't waste paper or too much time.