7 of 8 people found the following review helpful:
1.0 out of 5 stars
A Lemon!, September 10, 2005
This review is from: ONKYO TX-SR602 7.1 Channel AV Home Theater Receiver (Electronics)
I bought this unit from Crutchfield, and about 4 months later the sound just stopped...that's right, no sound! Sent it in for warranty repair, and almost 2 months later, they claimed to have figured out the problem and returned it to me. It still didn't work properly. I sent it back in the 2nd time, and 1 month later, they returned it to me after they said to have replaced the DSP PCB. It still didn't work. By now, the unit has been at the shop longer than I've actually used it. Onkyo refuses to send me a new unit, and instead wants me to send it in the 3rd time. Gimme a break. I spoke to Crutchfield and even though I bought the unit almost a year ago, they agreed to give me a "merchandise credit" so that I can buy a different unit. I'll definitely never buy another Onkyo product. Between the Fedex charges back and forth, the time on the phone spent by their technicians and customer service reps, etc., it would have been far cheaper (and better for customer loyalty) for Onkyo to just replace the unit. Penny smart, pound foolish. They've lost a customer for life...not that they care, I'm sure.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
5.0 out of 5 stars
Bought Used! No Problem!, February 17, 2012
This review is from: ONKYO TX-SR602 7.1 Channel AV Home Theater Receiver (Electronics)
I have had it for a year and have played my Xbox and computer music without incident. It is a PAIN to figure out at first, but it works. Headphone connector sounds very good!! I was impressed. I have connected to a powered sub and a pair of bookshelf speakers. I just use it for stereo..very solid.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
5.0 out of 5 stars
Excellent receiver, May 16, 2011
This review is from: ONKYO TX-SR602 7.1 Channel AV Home Theater Receiver (Electronics)
Had this Receiver in my living room for 5 years now. Never a problem or hiccup. Very easy to use and sounds excellent.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No